Notify voice and SMS capabilities

  • Release version: Yokohama
  • Updated March 12, 2026
  • 1 minute to read

    • Notify provides support for SMS and voice channels for communicating internally with team members and externally with customers and contractors.

    Voice capabilities

    Notify supports outbound voice calls for notifications and conference management. For more information, see .

    SMS capabilities

    Notify supports the following SMS interactions:
    • Outgoing SMS: Send automated SMS notifications to team members, customers, and contractors based on the workflow triggers or subscriptions.
    • Incoming SMS: Receive or route inbound SMS messages to the appropriate workflow or record.

    For more information about configuring SMS channels, see .

    Outgoing SMS channels

    Notify enables applications to send outgoing SMS messages to team members, customers, and contractors. To configure outgoing SMS channels, you must set up an SMS provider (such as Twilio or Bandwidth) and configure the corresponding Notify driver in your instance. For more information about configuring SMS channels, see .

    Notify provides a way for applications to start and manage a conference, send/receive SMS, send/receive calls and present them with IVR like system.