---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Mute or unmute all participants

# Mute or unmute all participants {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a communications manager or a conference call host, mute/unmute all the conference
participants from the workbench.

## Before you begin

Role required: notify_view, notify_admin, major_incident_manager, or communications_manager

Before starting this procedure, ensure there is an active
conference call with one or more participants.

## Procedure

1. Navigate to AllMajor Incident Management in the application filters.
2. Select the incident that you are trying to resolve.
3. On the incident, click View Workbench
4. In the Conferences tab, select a conference

   | Option | Description |
   | Mute All | Click this button to mute all the participants in the conference |
   | Unmute All | Click this button to unmute all the participants in the conference |
   |-|-|

   {#t_MuteOrUnmuteAll__choicetable_hbr_r4f_xfb}  
   Figure 1. Mute All Figure 2. Unmute All
{#t_MuteOrUnmuteAll__steps_ppm_mqm_ms}

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