---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set up Now Assist for CMDB

# Configure Now Assist for CMDB {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Configure the ServiceNow Otto for CMDB application so users can benefit from Agentic workflows, agents, and skills.

## Before you begin

Role required: sn_nowassist_admin.nsa_admin

## About this task

Important:  
Some Now Assist skills, agents, and agentic workflows are turned on by default. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Navigate to AdminNow Assist Admin and then select the Settings tab.
2. In the list, select Plugins.  
   Plugins that have already been activated are listed on the Installed tab.
3. Uninstall Now Assist for Service Graph Connectors (SGC).
4. On the ServiceNow Otto for Configuration Management Database (CMDB) card, select Get plugins and then in the pop-up window, select Install Plugin.  
   You install the ServiceNow Otto for CMDB (com.snc.cmdb.gen.ai) plugin.

   You are redirected to the ServiceNow Store in a new browser tab so you can get the plugin.
5. Install the ServiceNow Otto for CMDB plugin.  
   For instructions on the installation process, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
6. Confirm that ServiceNow Otto for CMDB is installed.
   1. On the Now Assist Admin console, select the Settings tab and then select Plugins in the list.
   2. On the Installed tab, verify that the Status value is Installed.  

   {#now-assist-cmdb-configure__substeps_w4v_1tk_mfc}  
   Now that you have installed the plugin, you set up the skills for ServiceNow Otto for CMDB.
7. On the Now Assist Skills tab, expand Technology and then select CMDB.  
8. On the Now Assist skills for CMDB page, select Turn on for the Manage duplicate CIs skill.  
   No configuration is required for the skill. On the pop-up, select Back to skills to set up the other skills.
9. On the Now Assist skills for CMDB page, select Activate skill for the CI summarization skill.  
   The skill requires configuration as described in [Configure the CI summarization skill](https://www.servicenow.com/docs/sC0lYLObHYxhbnLLXmY3_A "Review and configure the settings of the ServiceNow Otto for Configuration Management Database (CMDB) CI summarization skill to restrict the availability of the skill to certain users or conditions.").
10. On the Now Assist skills for CMDB page, select Activate skill for the Service Graph Connector diagnosis skill.  
    The skill requires configuration as described in [Configure the Service Graph Connector diagnosis skill](https://www.servicenow.com/docs/CWZbM9D_VHFwkOH~tODpIw "Review and configure the settings of the Service Graph Connector diagnosis skill.").
11. Configure property settings.  
    See [Property settings for Now Assist for CMDB](https://www.servicenow.com/docs/bJGj3VsnHOv3dGfj2IMXrQ "List of system properties for the agents used by ServiceNow Otto for CMDB agents.").
{#now-assist-cmdb-configure__steps_cl3_wrf_ddc}

## What to do next

To start using ServiceNow Otto for CMDB skills, see [Using agentic workflows in ServiceNow Otto for CMDB](https://www.servicenow.com/docs/bxLGg7WHmAUm7YAjmRzMFg "Users with the sn_cmdb_user role can access several ServiceNow Otto for CMDB agentic workflows.").

To deactivate a skill, select the menu icon ![]()for the skill and then select Deactivate skill.

Admins might be interested in Query Generation. Query Generation is an AI-powered service that translates user questions into an executable query. An executable query contains the data source, filter, aggregation, and visualization instructions that
best answer the user's question. For more information, see [Exploring Query Generation](https://www.servicenow.com/docs/access?context=exploring-query-generation&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US).
**Related concepts**   

* [CMDB Workspace store app](https://www.servicenow.com/docs/XyFUaqIz4fJPk_EBU0jdUQ "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.")

*[\>]: and then