---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure Now Assist Skills for potential gaps

# Configure Now Assist Skills for potential gaps {#ariaid-title1}

Release version: Yokohama  
Updated November 25, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Potential Gaps also known as the knowledge gaps feature identifies missing knowledge articles. This functionality is available only when the Knowledge Gaps skill is activated in Now Assist Admin. Configuring this skill is necessary when working with gaps.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllNow Assist AdminNow Assist SkillsPlatformKnowledge.
2. From the set of knowledge gap skills, you can enable or disable the following skills:
   * You can activate or deactivate the Knowledge gaps identification (ITSM) skill.
   * You can activate or deactivate the Knowledge gaps identification (CSM) skill.

   Verify that the skills display an Active or Deactivated status according to your selection.

   Once the skills are activated, you can view the gap recommendations on
   the Knowledge Center home page.
**Related concepts**   

* [Knowledge Center Home Page](https://www.servicenow.com/docs/QL6nKw9nAo6ZgsuJ82jEig "Knowledge Center is a plugin within Knowledge Management that helps in the effective management of knowledge articles by using an intuitive interface.")  
**Related tasks**   

* [Manage potential knowledge gaps](https://www.servicenow.com/docs/sDSU2lrVWcPqDlSfouhb5Q "Learn how to review and resolve potential knowledge gaps in the Knowledge Center.")

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