---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Send email to remind users to enroll for Password Reset

# Send email to remind users to enroll for Password Reset {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read


You can automatically send messages that remind users to enrolled in the Password Reset process. You specify the text of the message and can configure the messages to repeat at intervals.{#config-pwd-reset-enroll-reminder__enrollment-reminder-desc}

## Before you begin

Role required:
password_reset_admin

## About this task

The default email content is:

* Subject: Reminder: Enroll in the Password Reset program
* Body: Click here to enroll in the Password Reset program.
{#config-pwd-reset-enroll-reminder__ul_mmn_mml_wbb}

To customize the email, see [Customize the Password Reset enrollment reminder email](https://www.servicenow.com/docs/0wfbDknB2UPK2l8LQBUm0Q "The email message that reminds users to enroll for the Password Reset process is based on an email template. To customize the message, you can modify the default template or create a custom template.").

## Procedure

1. Navigate to AllPassword ResetProcesses and select your process.
2. Click the Enrollment Reminder tab, configure the following settings, and then click Update.  
   Note:  
   The tab appears only when the Password reset check box is selected.
   {#config-pwd-reset-enroll-reminder__table_ocm_jbg_wbb__entry__2}

   | Field | Value |
   |-|-|
   | Send reminder | Select the check box to send reminder emails to users (either all users or users in the specified groups, as you configured). Clear the check box to send no reminders. |
   | Sender alias | Enter a non-functional email alias that should appear in both the To and From fields of the message. For example, <kbd class="ph userinput">do-not-reply@myCompany.com</kbd>. Users will not be able to respond to the alias. The alias is required by the email system to use the bcc field for all of the users who receive the message. The intent is that the users should not see the other addressees. Default: do-not-reply@ServiceNow.com |
   | Send, Day, and Time | Specify a schedule of one message each month or one message each week. * If you set Send to Monthly, then enter the day of the month and optionally the time of day when the message should be sent. * If you set Send to Weekly, then enter the day of the week and optionally the time of day when the message should be sent. {#config-pwd-reset-enroll-reminder__ul_tyz_h1g_wbb} Default: Weekly message at 00:00 on Monday |
   | Starting | Date and time to send the first message. Click the calendar button to specify the setting. Default: \[Now\] |
   [ ]

   {#config-pwd-reset-enroll-reminder__table_ocm_jbg_wbb}
{#config-pwd-reset-enroll-reminder__steps_l5m_s15_z1b}
* **[Customize the Password Reset enrollment reminder email](https://www.servicenow.com/docs/0wfbDknB2UPK2l8LQBUm0Q)**   
  The email message that reminds users to enroll for the Password Reset process is based on an email template. To customize the message, you can modify the default template or create a custom template.

**Related concepts**   

* [Credential stores for Password Reset](https://www.servicenow.com/docs/6~6aTb6PaHOBx_ro5bW52w "Credential stores hold user information such as user names and passwords that can be used as login credentials. Examples include the User table [sys_user] or an Active Directory server.")
* [Password Reset verifications](https://www.servicenow.com/docs/ksMWGaFXFMhS0zbEkp1wag "Each verification specifies the method and process for verifying the identity of the user that is requesting a password reset.")  
**Related tasks**   

* [Configure password expiration reminder](https://www.servicenow.com/docs/vkYSwoy2bwnPF3AmYzuj4w "You can configure the password reset expiration reminder feature to send notifications to change or reset a user’s password whenever it is going to expire.")
* [Configure your Password Reset process to auto-enroll users](https://www.servicenow.com/docs/1Toz~SZBvUYgQS8BdnyEkg "To simplify management, many organizations auto-enroll users in the Password Reset program. Every base-system verification type enables you to specify automatic enrollment for your process.")
* [Enable users to enroll for Password Reset](https://www.servicenow.com/docs/Ps2Hzvg15esgFY0EKgti_w "To enable users to enroll for the Password Reset program, you specify a UI macro that takes the user through the enrollment process and a script that processes the enrollment data that the user entered. The base system includes a functioning macro and script.")
* [Configuring Password Reset properties](https://www.servicenow.com/docs/QIos0R1whlEi98aK85GXSA "You can specify properties that configure the Password Reset experience for end users.")
* [Configure the required strength for passwords](https://www.servicenow.com/docs/KM0Uyb53omp7ZSz6Sosm5w "The password that a user defines must meet certain requirements — for example, it must contain at least 12 characters, it must include a numeral, and so on. You can configure the requirements as needed for your organization.")
* [Specify lockout for failed login attempts](https://www.servicenow.com/docs/jqz5r1Pytt9ROljS9WAslQ "The system provides inactive script actions that enable you to specify the number of failed login attempts before a user account is locked and to reset the count after a successful login.")
* [Configure Google reCAPTCHA for the password reset process](https://www.servicenow.com/docs/Hteied5ZON3pT3pm1MqIXQ "To use the Google reCAPTCHA service, instances that are running on a domain other than service-now.com require an API key pair from Google.")

*[\>]: and then