---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform
Release :
- yokohama
ft:locale :
- en-US
ft:publication_title :
- Yokohama ServiceNow AI Platform Capabilities
ft:clusterId :
- platcap
bundleId :
- platcap
workflow :
- Platform
---
# Properties
# Service Graph Connector for Microsoft Intune properties {#ariaid-title1}
* Release version: Yokohama
*
* Updated July 7, 2026
*
*  2 minutes to read
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## Summary of Service Graph Connector for Microsoft Intune properties
The Service Graph Connector for Microsoft Intune allows ServiceNow customers to integrate and import device and software data from Microsoft Intune into their CMDB.
This integration is controlled by configurable connection properties that determine the behavior and details of data retrieval during the import process.
Adjusting these properties helps tailor the connector's performance and the completeness of imported data to meet your organizational needs.
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## Connection Properties and Their Practical Use
* **includeprimaryuserdetails:** Controls whether the connector imports the primary user assigned to a device or the enrolled user. Setting this to true (default) imports primary user details, adding the `assignedto` attribute to device configuration items. Note that retrieving primary user data involves more API calls and thus longer import times.
* **includeipaddressdetails:** Determines if device IP address information is imported into the CMDB's IP Address table. Enabling this (default true) enhances device records but increases import duration due to extra API calls.
* **apiversion:** Specifies the Microsoft Intune Graph API version used for data retrieval. The default is `v1.0`, ensuring compatibility with current Intune API standards.
* **softwarepath:** Defines the context used for locating software and associated devices during import. Options are `device` (default) or `app`, or set to null to let the system auto-determine the path.
* **devicereportchunkscount \& softwarereportchunkscount:** Control the number of data chunks processed for device and software reports respectively. Values must be powers of 16 (1, 16, or 256), affecting import granularity and performance for advanced data sources.
* **exportapismaxcallsbeforewait \& exportapiswaittimeinms:** Manage the rate of API calls to Microsoft Intune by limiting consecutive calls before a wait period and defining the wait duration in milliseconds. This throttling helps prevent API limits from being exceeded during large imports.
* **userlookupfield:** Selects the Intune user attribute used to identify assigned users during import, either by `userprincipalname` (default) or `emailaddress`. This ensures correct user-device associations in the CMDB.
## Practical Impact for ServiceNow Customers
By configuring these properties, customers can optimize their Service Graph Connector for Microsoft Intune to balance detailed asset and user data accuracy with import performance. Understanding and tuning these settings helps ensure your CMDB reflects up-to-date device assignments, IP addresses, and software installations, supporting better IT service management, compliance, and decision-making.
Access to these settings is available via the Service Graph Connection Properties table under the Intune connection in ServiceNow, allowing straightforward customization and management of the integration behavior.
Service Graph Connector properties control the behavior of connections.
## Connection properties {#cmdb-sgc-intune-props__section_bjv_5jd_d2c}
These connection properties are available for Service Graph Connector for Microsoft Intune.
Note:
To open the Service Graph Connection Properties \[sn_cmdb_int_util_service_graph_connection_property\] table for the connector, navigate to AllService Graph ConnectorsIntuneConnections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
{#cmdb-sgc-intune-props__table_xtl_vjd_d2c__entry__3}
| Property | Description | Data source type |
|-|-|-|
| include_primary_user_details | Set the property to `true` to retrieve primary user details during import and add the assigned_to attribute to the Configuration item \[cmdb_ci\] table. Set the property to false to retrieve the enrolled user details. Retrieving primary user details increases the time for importing data because of additional API calls. Note: When a user is assigned to a device initially, the enrolled and primary users are the same. If the device is reassigned to another user, the primary user name is reassigned to the new user, but the enrolled user is still the original enrolled user name. * Type: true \| false * Default value: `true` {#cmdb-sgc-intune-props__ul_jdh_rr2_d2c} | Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) |
| include_ip_address_details | Set the property to `true` to retrieve IP address details during import and add the records to the IP Address \[cmdb_ci_ip_address\] table. Set the property to false to skip retrieving IP addresses. Retrieving IP addresses increases the time for importing data because of additional API calls. * Type: true \| false * Default value: `true` {#cmdb-sgc-intune-props__ul_gnn_rr2_d2c} | Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) |
| api_version | Enter the version of the Microsoft Intune Graph API. Note: This property is specific to the regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software). * Type: string * Default value: `v1.0` {#cmdb-sgc-intune-props__ul_jqd_tr2_d2c} | Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) |
| software_path | Set the path of the software code for finding apps and associated devices for regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software). Set the property to null value to enable the logic to determine the path of the software code. * Type: device \| app * Default value: `device` {#cmdb-sgc-intune-props__ul_ulm_5r2_d2c} | Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) |
| device_report_chunks_count | Set the number of device report chunks. The value must be a power of 16 (1, 16, or 256). * Type: integer * Default value: `1` {#cmdb-sgc-intune-props__ul_kpw_sr2_d2c} | Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) |
| software_report_chunks_count | Set the number of software report chunks. The value must be a power of 16 (1, 16, or 256). * Type: integer * Default value: `16` {#cmdb-sgc-intune-props__ul_r5c_sr2_d2c} | Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) |
| export_apis_max_calls_before_wait | Set the maximum number of API calls that can be made consecutively before a waiting period is enforced. * Type: integer * Default value: `8` {#cmdb-sgc-intune-props__ul_g3t_rr2_d2c} | Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) |
| export_apis_wait_time_in_ms | Set the duration (in milliseconds) for the waiting period after the specified number of consecutive API calls is reached. * Type: integer * Default value: `120000` {#cmdb-sgc-intune-props__ul_ssx_rr2_d2c} | Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) |
| user_lookup_field | Select the Microsoft Intune source field to be used for looking up the assigned user. * Type: `user_principal_name` \| `email_address` * Default value: `user_principal_name` {#cmdb-sgc-intune-props__ul_vhd_nt3_vjc} | * Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) * Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) {#cmdb-sgc-intune-props__ul_nk3_vz3_vjc} |
[Table 1. Connection properties for Service Graph Connector for Microsoft Intune]
{#cmdb-sgc-intune-props__table_xtl_vjd_d2c}
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