---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Targeted CMDB classes

# CMDB classes targeted in Service Graph Connector for Dynatrace SaaS {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 7, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of CMDB classes targeted in Service Graph Connector for Dynatrace SaaS

The Service Graph Connector for Dynatrace SaaS integrates Dynatrace SaaS (3rd-generation) platform data into the ServiceNow CMDB by periodically importing configuration item (CI) data using DQL-based APIs and Grail architecture.
This connector is tailored specifically for the Dynatrace SaaS environment and populates multiple CMDB classes that extend from the coreConfiguration item \[cmdbci\]table.
For customers using Dynatrace Managed or legacy SaaS, a different connector is recommended.
Show full answer Show less  

## CMDB Classes and Attributes Populated

The integration populates key CMDB classes relevant to application and infrastructure management, enabling enhanced visibility and relationship mapping:

* **Application \[cmdbciappl\]**: Attributes such as configuration files, installation directory, operational status, running process details, and version are imported. Relationships include "Runs on" links to Computer CIs.
* **Calculated Application Service \[cmdbciservicecalculated\]**: Populates attributes like correlation ID, discovery metadata, operational status, and service type. Relationships show dependencies on other configuration items, applications, and computers.
* **Computer \[cmdbcicomputer\]**: Hardware and OS details such as CPU count, manufacturer, model, OS version, RAM, serial number, and virtualization status are collected. Computers "Own" IP addresses and reference key values.
* **IP Address \[cmdbciipaddress\]**: IP address and version details are stored to support network mapping.
* **Key Value \[cmdbkeyvalue\]**: Generic key-value pairs imported to enrich CI attributes.
* **Serial Number \[cmdbserialnumber\]**: Serial numbers and their types are associated with computers and software.
* **Software \[cmdbcispkg\]** (when SAM is not installed): Key software attributes such as name, key, and version are imported.
* **Software Installation \[cmdbsamswinstall\]** (when SAM is installed): Includes discovery source, display name, installation details, publisher, and version.
* **Software Instance \[cmdbsoftwareinstance\]**: Tracks software instances installed on computers, linking to software packages.

## Relationships Created Between CIs

Relationships are automatically established to reflect real-world dependencies and operational contexts, such as:

* Applications running on Computers
* Calculated Application Services depending on other CIs, applications, and computers
* Computers owning IP addresses
* Serial numbers referencing Computers and Software
* Software referencing Software Instances and Installations
* Software Instances referencing Computers

## Practical Benefits for ServiceNow Customers

By leveraging this connector, ServiceNow customers can:

* Maintain an accurate, up-to-date CMDB reflecting the current state of applications and infrastructure monitored by Dynatrace SaaS.
* Gain enhanced visibility into relationships between applications, services, and underlying infrastructure components.
* Improve incident, problem, and change management through reliable data integrations.
* Facilitate more informed decision-making and automation based on enriched CMDB data.  
When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item \[cmdb_ci\] table.
Important:  
The Service Graph Connector for Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.

## Application \[cmdb_ci_appl\] {#sgc-dynatrace-saas-classes__section_qld_fgj_njc}

The following attributes in the Application \[cmdb_ci_appl\] table are populated by collected data.
{#sgc-dynatrace-saas-classes__table_v5n_fgj_njc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Class | sys_class_name |
| Configuration file | config_file |
| Installation directory | install_directory |
| Name | name |
| Operational status | operational_status |
| Running process command | running_process_command |
| Running process key parameters | running_process key parameters |
| Version | version |
[ ]

{#sgc-dynatrace-saas-classes__table_v5n_fgj_njc} {#sgc-dynatrace-saas-classes__table_sbv_fgj_njc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Application \[cmdb_ci_appl\] | Runs on::Runs | Computer \[cmdb_ci_computer\] |
| Application \[cmdb_ci_appl\] | Reference | Key value \[cmdb_key_value\] |
[Table 1. Relationships created for Application]

{#sgc-dynatrace-saas-classes__table_sbv_fgj_njc}  
Note:  
Based on the Discovery Process Classifications list, the tables that extend the Application \[cmdb_ci_appl\] table are populated by the SGO-Dynatrace SaaS Processes \[sn_dynatrace_saas_sgo_dynatrace_saas_processes\] data source.

## Calculated Application Service \[cmdb_ci_service_calculated\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_service_calculated}

The following attributes in the Calculated Application Service \[cmdb_ci_service_calculated\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_service_calculated_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Correlation ID | correlation_id |
| Hide from dashboard | hide_from_dashboard |
| Metadata | metadata |
| Most recent discovery | last_discovered |
| Name | name |
| Operational status | operational_status |
| Service Populator | service_populator |
| Service Populator Status | populator_status |
| Service Type | type |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_service_calculated_attrs}{#sgc-dynatrace-saas-classes__table_b23_gby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Calculated Application Service \[cmdb_ci_service_calculated\] | Depends on::Used by | Configuration Item \[cmdb_ci\] |
| Calculated Application Service \[cmdb_ci_service_calculated\] | Runs on::Runs | Application \[cmdb_ci_appl\] |
[Table 2. Relationships created for Calculated Application Service]

{#sgc-dynatrace-saas-classes__table_b23_gby_ljc}

## Computer \[cmdb_ci_computer\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_computer}

The following attributes in the Computer \[cmdb_ci_computer\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_computer_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Class | sys_class_name |
| CPU count | cpu_count |
| CPU name | cpu_name |
| DNS Domain | dns_domain |
| Fully qualified domain name | fqdn |
| Is Virtual | virtual |
| MAC Address | mac_address |
| Manufacturer | manufacturer |
| Model ID | model_id |
| Most recent discovery | last_discovered |
| Name | name |
| Operating System | os |
| OS Version | os_version |
| RAM (MB) | ram |
| Serial number | serial_number |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_computer_attrs}{#sgc-dynatrace-saas-classes__table_irp_kby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Computer \[cmdb_ci_computer\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Computer \[cmdb_ci_computer\] | Reference | Key Value \[cmdb_key_value\] |
[Table 3. Relationships created for Computer]

{#sgc-dynatrace-saas-classes__table_irp_kby_ljc}

## IP Address \[cmdb_ci_ip_address\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_ip_address}

The following attributes in the IP Address \[cmdb_ci_ip_address\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_ip_address_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| IP Address | ip_address |
| IP version | ip_version |
| Name | name |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_ip_address_attrs}

## Key Value \[cmdb_key_value\] {#sgc-dynatrace-saas-classes__section_xm2_pcy_ljc}

The following attributes in the Key Value \[cmdb_key_value\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_zfk_5cy_ljc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Value | value |
[ ]

{#sgc-dynatrace-saas-classes__table_zfk_5cy_ljc}

## Serial Number \[cmdb_serial_number\] {#sgc-dynatrace-saas-classes__section_qvc_tcy_ljc}

The following attributes in the Serial Number \[cmdb_serial_number\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_ikc_5cy_ljc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Serial Number | serial_number |
| Serial Number Type | serial_number_type |
| Valid | valid |
[ ]

{#sgc-dynatrace-saas-classes__table_ikc_5cy_ljc}{#sgc-dynatrace-saas-classes__table_azg_2dy_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Serial Number \[cmdb_serial_number\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 4. Relationship created for Serial Number]

{#sgc-dynatrace-saas-classes__table_azg_2dy_ljc}

## Software \[cmdb_ci_spkg\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_spkg}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data when the Software Asset Management (SAM) application isn't installed.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_spkg_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Name | name |
| Version | version |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_spkg_attrs}{#sgc-dynatrace-saas-classes__table_ftr_qby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 5. Relationship created for Software]

{#sgc-dynatrace-saas-classes__table_ftr_qby_ljc}

## Software Installation \[cmdb_sam_sw_install\] {#sgc-dynatrace-saas-classes__section_twk_sfj_njc}

The following attributes in the Software Installation \[cmdb_sam_sw_install\] table are populated by collected data when the SAM application is installed.{#sgc-dynatrace-saas-classes__table_pht_sfj_njc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Discovery source | discovery_source |
| Display name | display_name |
| Installed on | installed_on |
| Last scanned | last_scanned |
| Publisher | publisher |
| Version | version |
[ ]

{#sgc-dynatrace-saas-classes__table_pht_sfj_njc}{#sgc-dynatrace-saas-classes__table_fqy_sfj_njc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Installation \[cmdb_sam_sw_install\] | Reference | Server \[cmdb_ci_server\] |
[Table 6. Relationship created for Software Installation]

{#sgc-dynatrace-saas-classes__table_fqy_sfj_njc}

## Software Instance \[cmdb_software_instance\] {#sgc-dynatrace-saas-classes__section_efr_5by_ljc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data when the SAM application isn't installed.{#sgc-dynatrace-saas-classes__table_fwx_5by_ljc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Installed on | installed_on |
| Name | name |
[ ]

{#sgc-dynatrace-saas-classes__table_fwx_5by_ljc}{#sgc-dynatrace-saas-classes__table_xsc_vby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 7. Relationship created for Software Instance]

{#sgc-dynatrace-saas-classes__table_xsc_vby_ljc}