---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using Skills Management

# Using Skills Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Using Skills Management

The Skills Management dashboard in ServiceNow Yokohama release helps organizations analyze skill competencies, identify skill gaps, and plan targeted coaching or training.
It enables skill managers to match users and teams with the right skills for tasks and projects, ensuring efficient work assignments based on skill proficiency.
Show full answer Show less  
Accessible via **Skills \> Dashboard**, the dashboard offers comprehensive reports including skill competencies of users, skill requirements of tasks, and organizational skill gaps. Reports can be filtered by skill category for focused insights.

## Key Features

* **Skills Matrix:** Multi-level pivot table to view user competencies by group or skill.
* **Top 10 Skills Used:** Bar chart highlighting frequently used skills and their users over the last six months.
* **Tasks Associated with Skills:** Bar chart showing tasks linked to specific skills.
* **Users with Skills:** Bar chart displaying the number of users assigned skills per category.
* **Skills in Category:** Bar chart showing total skills available in a selected category.
* **List of User Skills:** A list detailing each skill and the count of users possessing it.

## Benefits for ServiceNow Customers

* Build and manage teams aligned with organizational skill requirements.
* Gain visibility into employee skill levels and track proficiency trends over time.
* Identify skill gaps to develop targeted learning programs and coaching strategies.
* Optimize project assignments by matching user skills with task requirements.
* Evaluate and improve how skills contribute to solving business needs.  
Use the Skills Management dashboard to analyze trends in assessing skill gaps in your organization and plan for coaching or training of your employees based on needs. Identify users and teams who have the right skills to work on
tasks and projects.

The Skills Management dashboard provides comprehensive reports on skill competencies of users, the tasks that require those skills, and skill gaps you can address to fulfill your organizational needs.

You can access the dashboard by navigating to SkillsDashboard.
Figure 1. Overview and Skill Matrix tab Figure 2. Skill Taxonomy

You can filter these reports based on the skill category and view reports for each category.

## End user and roles {#using-skills-management__section_upb_qj4_2fb}

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| End user and goal | Required role |
|-|-|
| As a skill manager, you can: * Build your teams based on the skill set your organization needs. * Have visibility into skill competencies of employees. * Analyze skill gaps and plan for coaching or training of your employees based on the needs. * Identify users who have a specific skill or belong to specific skill categories. * Track skill proficiencies of users over time. * Identify key skills being used in solving your business needs and the users with those skills. * Build learning programs based on skill strengths, weaknesses, preferences, gaps, and risks identified for your organization. * Build teams based on skills you need to complete projects. * Evaluate how effectively users solve business needs using their skill competencies and provide feedback to implement improvements. * Review how efficiently work assignments are made based on skill levels. * Match user skills with skills needed to complete work items and assign projects to teams based on those skills. {#using-skills-management__ul_ypz_hdh_ghb} | skill_manager |
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{#using-skills-management__table_ov2_tj4_2fb}

## Data visualizations {#using-skills-management__section_t5q_fl4_2fb}

{#using-skills-management__table_xvt_hl4_2fb__entry__3}

| Title | Type | Description |
|-|-|-|
| Skills Matrix | ![Multi-level pivot table representing skills matrix]() Multi-level pivot table | * View competencies for all users in a particular group. * View the competency of all users for a particular skill in a group. {#using-skills-management__ul_fmy_t23_ghb} |
| Top 10 skills used in the last six months | ![Bar chart representing top 10 skills used in the last six months]() Bar chart | Identify the top 10 skills that are in use and which users have those skills. |
| Tasks associated with skills | ![Bar chart representing number of tasks with skills assigned to them]() Bar chart | View the number of tasks that have skills assigned to them. The example report shows data for the last six months. |
| Users with Skills | ![Bar chart representing users with skills]() Bar chart | View the total number of users with skills assigned in each skill category. |
| Skills in Category | ![Bar chart representing the total number of skills in a selected category]() Bar chart | View the total number of skills in the selected category. |
| List of user skills | ![Number of users available for each skill]() List of skills with total count of users for each skill | View number of users available for each skill. |
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{#using-skills-management__table_xvt_hl4_2fb}

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