---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Obtain and distribute a general survey URL

# Obtain and distribute a general survey URL {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can distribute a general survey URL to allow any eligible user to open a survey
questionnaire.

## Before you begin

Role required: admin or survey_admin

## About this task

The general URL is available on the Survey Definition form and on the survey creator.
You can also email the URL for a public survey that is published.

## Procedure

1. Navigate to AllSurveyView Surveys.
2. Open a survey definition from the Assessment Metric Types list.
3. To view or copy the URL, click the View Survey URL related link.  
   This related link is visible only if the survey definition is Active.
4. To distribute the URL to users, paste the copied URL as desired, or click the Email button to send via email.  
   The Email button is visible only for a public survey that is published.

## What to do next

When a survey user clicks the general survey URL, the system creates a survey instance for the survey user as long as the user does not have an instance in the Ready to take state. The system is configured by default to send an email notification when a survey instance is generated.

As a result, the
survey user receives a second notification in addition to the notification that you
sent with the general survey URL. This may confuse the survey user. To avoid this
issue, you can deactivate auto-notification.
**Related tasks**   

* [Deactivate auto-notification for surveys](https://www.servicenow.com/docs/U34i9twoIrK2dG2q6UjAfA "Deactivate an auto-notification to avoid a problem that causes a second system-generated email notification being sent to a user.")
* [Obtain a survey instance URL](https://www.servicenow.com/docs/GhG0vR50YXDDiT6t2YyMgA "You can distribute a survey instance URL to allow the assigned user to open a survey questionnaire.")
* [Test a survey URL](https://www.servicenow.com/docs/qBFnhSqHjBYLprcu8vqsIQ "When there are survey users associated with a survey, the survey is restricted so only those users can use the survey URL. You can test the survey URL to ensure it is restricted.")

*[\>]: and then