---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Create a supplier case

# Create a supplier case {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a procurement specialist, with an additional supplier role of sn_slm.manager, create a supplier case from the list view of Source-to-Pay Workspace to address your supplier-related business needs.

## Before you begin

Role required: sn_shop.procurement_specialist and sn_slm.manager

## Procedure

1. Navigate to AllProcurement Case ManagementSource-to-Pay Workspace.
2. On the list page, navigate to All workCases.
3. Select New.
4. On the Create a new case dialog box, select the case type from the Case type list.  
   A procurement specialist can also create a case or task by navigating to Related cases and tasks in the contextual panel of a procurement object details page, and selecting the + icon.
5. Select Create Case.
6. On the form, fill in the fields.  
   {#create-supplier-case__table_bxq_1gt_3lb__entry__2}

   | Field | Description |
   |-|-|
   | Number | System-generated unique identifier for the case. |
   | Requested by | Person who requested for the case. |
   | Case type | Type of case based on the requirement. The case type options are different for procurement cases and supplier cases. |
   | Supplier | Supplier associated with the case. |
   | Opened by | Person who opened the case. |
   | Opened | Date and time when the case was opened. |
   | State | Current state the case is in. |
   | Stage | Not applicable. |
   | Priority | Urgency of the case. |
   | Assignment group | Group to which the case is assigned to. |
   | Assigned to | Person within the assignment group to whom the case is assigned to. |
   | Parent | Parent, if any, from which this case has been created, typically for reference purposes. |
   | Due date | Date and time by when the case is expected to be resolved. |
   | Short description | Brief description of the case. |
   | Description | Detailed description of the case. |
   [Table 1. Supplier Case]

   {#create-supplier-case__table_bxq_1gt_3lb}
7. Select Save.

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