--- sourceDocument: Yokohama Finance and Supply Chain sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/source-to-pay-operations Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Finance and Supply Chain ft:clusterId : - stpop bundleId : - stpop workflow : - Employee --- # Explore ServiceNow Otto for Sourcing and Procurement Operations (SPO) # Explore ServiceNow Otto for Sourcing and Procurement Operations (SPO) {#ariaid-title1} * Release version: Yokohama * * Updated February 24, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Sourcing and Procurement Operations (SPO) ServiceNow Otto for Sourcing and Procurement Operations (SPO) is an application designed to enhance procurement workflows within the Source-to-Pay Workspace by integrating generative AI capabilities. It helps procurement teams and requesters work more efficiently by automating request intake, improving visibility, reducing manual effort, and enabling faster, smarter decision-making throughout the procurement lifecycle. Show full answer Show less ## Key Features * **AI-assisted Conversational Intake:** Requesters can submit procurement requests in natural language, which are intelligently routed to the correct intake processes to ensure accuracy without depending on fulfillers. * **Generative AI-Powered Record Summaries:** Automatically generated summaries provide quick insights into completed actions, status updates, and next steps across procurement records. These summaries are accessible across the Source-to-Pay Workspace, Shopping Hub, and Now Assist panel. * **Sentiment Monitoring:** Tracks requester sentiment on active procurement cases, allowing procurement specialists to proactively identify and prioritize sensitive or critical requests. * **Now Assist Email Support:** Assists procurement specialists and buyers in drafting clear, professional, and accurate email responses for various procurement tasks and cases. * **Virtual Agent Integration:** Enhances conversational experiences with large language models and generative AI skills, improving deflection rates and reducing manual effort in topic discovery for Natural Language Understanding (NLU). ## Now Assist Skills and Roles ServiceNow Otto for SPO provides tailored generative AI skills for both requesters and fulfillers, enabling efficient handling of procurement communications and data interpretation: * **Requesters:** Skills include document extraction and summarization of purchase requisitions, purchase orders, and sourcing requests, accessible in the Shopping Hub by users with the `snspendgenai.nowassistrequester` role. * **Fulfillers:** Skills include composing email responses for various procurement tasks (acknowledgement, negotiation, cases, sourcing events), summarization for negotiations and procurement cases, product and spend category prediction, sentiment analysis, and more. These are available in the Source-to-Pay Workspace for users with the `snspendgenai.nowassistfulfiller` role. ## Practical Use and Setup * Requesters can use Otto for SPO to submit purchase requisitions, sourcing requests, and requests for non-catalog products or services. * Virtual Agent integration automatically includes a Now Assist assistant during conversational interface setup, supporting domain separation for secure multi-tenant environments. * Detailed setup instructions and user guidance are provided in the product documentation for configuring ServiceNow Otto for SPO and using its capabilities effectively. ## Benefits for ServiceNow Customers * Streamlines procurement request intake and processing with natural language AI capabilities. * Improves communication clarity and speed through AI-assisted email drafting. * Enhances procurement visibility with AI-generated summaries and sentiment analysis. * Reduces manual effort and accelerates procurement workflows within familiar ServiceNow interfaces. ServiceNow Otto for Sourcing and Procurement Operations (SPO) is an application that adds generative AI capabilities to the Source-to-Pay Workspace to help requesters and procurement teams work more efficiently. ## Overview of ServiceNow Otto for Sourcing and Procurement Operations (SPO) {#now-assist-spo-exploring__section_kbj_dxc_fdc} ServiceNow Otto for Sourcing and Procurement Operations (SPO) uses generative AI to handle procurement requests and understand records, which helps procurement teams improve visibility, reduce manual effort, and make faster, smarter decisions throughout the procurement process. ServiceNow Otto for Sourcing and Procurement Operations (SPO) includes the following capabilities: * Provides AI-assisted conversational intake, enabling requesters to submit procurement requests in natural language. ServiceNow Otto for SPO uses procurement-related topics to route requests to the appropriate intake process and helps requesters submit accurate requests without relying on fulfillers. * Produces generative AI-powered record summaries that help requesters and fulfillers quickly interpret completed actions, status, and next steps. * Embeds summary access across procurement experiences, including Source-to-Pay Workspace, Shopping Hub, and the Now Assist panel. * Monitors requester sentiment across active procurement cases, enabling procurement specialists to identify, prioritize, and manage sensitive requests proactively * Assists procurement specialists and buyers in composing clear, professional, and accurate email responses using Now Assist. {#now-assist-spo-exploring__ul_u3v_5w2_k3c} ## Now Assist skills for Sourcing and Procurement Operations {#now-assist-spo-exploring__section_kkf_w23_1fc} The following skills are available in ServiceNow Otto for Sourcing and Procurement Operations (SPO). * Skills available for requesters: * Document extraction * Purchase requisition summarization for requesters * Purchase order summarization for requesters * Sourcing request summarization for requesters {#now-assist-spo-exploring__ul_avz_ftq_1fc} Note: A requester with the sn_spend_gen_ai.now_assist_requester role can use these summarization skills in Shopping Hub. * Skills available for fulfillers: * Email response for acknowledgement task * Email response for negotiation * Email response for procurement case * Email response for procurement task * Email response for purchase requisition * Email response for sourcing event * Email response for sourcing request * Email response for sourcing task * Negotiation summarization for fulfillers * Procurement case summarization for fulfillers * Product category predictor * Purchase requisition summarization for fulfillers * Sentiment analysis for procurement case * Sourcing request summarization for fulfillers * Sourcing event summarization for fulfillers * Spend category predictor {#now-assist-spo-exploring__ul_h5n_ftq_1fc} Note: A fulfiller with the sn_spend_gen_ai.now_assist_fulfiller role can use these summarization skills in Source-to-Pay Workspace. {#now-assist-spo-exploring__ul_hwn_dtq_1fc} For more information about setting up ServiceNow Otto for SPO, see [Configure ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/hpjtUqZ51KoJhLz6ZPtcvg "If you have the admin role, you can configure the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application so that your requesters, procurement specialists, and sourcing managers can use the generative AI skills in Source-to-Pay Workspace, Shopping Hub, and Core UI."). As a requester, you can use ServiceNow Otto for SPO to: * Submit purchase requisitions * Sourcing requests * Request for products or services that aren't available in the catalog {#now-assist-spo-exploring__ul_zpp_djf_k3c} For guidance on using these capabilities in ServiceNow Otto for SPO, see [Using ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/vbVe~HtfHHVqiUj~C8LStg "For your requesters' purchasing needs, the ServiceNow Otto for SPO Virtual Agent searches against the existing products in the product catalog and displays the available products."). ServiceNow Otto for SPO is also available in Virtual Agent, where it uses large language models (LLMs) and generative AI skills to enhance conversational experiences. These capabilities help improve deflection rates and reduce the manual effort required for Natural Language Understanding (NLU) topic discovery. For detailed information about Now Assist in Virtual Agent and how to use generative AI skills in your conversations, see [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US). To understand how you can interact with the Virtual Agent when Now Assist capabilities are enabled in your instance, see [Exploring Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=exploring-now-assist-va&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US). During the Conversational Interfaces Assistants guided setup, a Now Assist assistant for Virtual Agent is created automatically. For more information about this assistant, see [LLM assistants](https://www.servicenow.com/docs/access?context=llm-assistants&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US). Domain separation is supported for Now Assist in Virtual Agent. For more information, see [Now Assist in Virtual Agent domain separation](https://www.servicenow.com/docs/access?context=na-in-va-domain-separation&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).