---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Deactivate Create supplier case from email inbound action

# Deactivate Create supplier case from email inbound action {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 16, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Create Supplier case for email inbound action must be inactive for automatic
creation of supplier cases from emails using Now Assist.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem PolicyEmailInbound Actions.
2. Select the Create supplier case from email inbound action.
3. On the inbound action form, clear the Active check box.

## Result

The Create supplier case from email inbound action is deactivated.

*[\>]: and then