---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Supplier Operations

# Supplier Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Supplier Operations provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.  
Important:  
* Check your entitlements to determine whether you have access to Supplier Operations.
* The new plugin Supplier Operations (com.snc.sn_so) (v 1.2.0 ) must be installed after upgrading to the Supplier Case Management Yokohama December 2025 (v 5.2.0) release. For more information, see [Install Supplier Operations](https://www.servicenow.com/docs/n25shC7hQ7aFV0t_dy1yRg "You can install the Supplier Operations application (com.snc.sn_so) to access advanced case management capabilities to handle key supplier lifecycle events.").
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The **Supplier Operations** application (com.snc.sn_so) provides the following capabilities:

* Case management for:
  * Handling supplier onboarding and offboarding, and ongoing operations.
  * Handling supplier lifecycle ongoing operations.
  * Resolving cases via Playbooks for a structured and consistent approach.
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* Integrations with third-party solutions such as Craft and Relish.
* Access to Document Management and Segmentation Rules.
{#supplier-operations__ul_p5s_c23_wfc}  
To install Supplier Operations, the following plugins have to be installed:

* Required plugin: Supplier Operations (com.snc.sn_so)
* Dependent plugins:
  * Supplier Case Management (com.snc.sn_supplier_mgmt)
  * Document Management (com.snc.platform_document_management)
  {#supplier-operations__ul_ax1_f31_2dc}
{#supplier-operations__ul_hwq_bzz_ddc}

For more information about installing Supplier Operations, see [Install Supplier Operations](https://www.servicenow.com/docs/n25shC7hQ7aFV0t_dy1yRg "You can install the Supplier Operations application (com.snc.sn_so) to access advanced case management capabilities to handle key supplier lifecycle events.").
**Related concepts**   

* [Supplier Case Management](https://www.servicenow.com/docs/D_06XCmiZnC7x39o1zc2XQ "The Supplier Case Management application (com.snc.sn_supplier_mgmt) logs and tracks all supplier-related cases and tasks. It also provides support for Advanced Work Assignment​s and the ability to resolve cases via playbooks​.")
* [Source-to-Pay Workspace](https://www.servicenow.com/docs/Ial_JoZaUTAEm0YCj6YW8w "As a supplier manager, you can effortlessly onboard new suppliers, work on open supplier cases, assign tasks to supplier contacts, and respond to supplier requests using the Source-to-Pay Workspace application.")
* [Use the supplier onboarding playbook to onboard suppliers](https://www.servicenow.com/docs/DOrPjhdXgSR5XG2uJ9BliQ#use-playbooks-onboard-supp "Supplier owners and supplier managers can use the supplier onboarding playbook to complete the tasks and activities that are needed to onboard new suppliers.")
* [Manage supplier cases from the Source-to-Pay Workspace](https://www.servicenow.com/docs/hrA2bAPVzieNA2dX76bH3w "You can create and manage supplier cases for suppliers in the Source-to-Pay Workspace.")