Telecommunications, Media, and Technology

The ServiceNow® Telecommunications, Media, and Technology (TMT) product suite brings together customer care, operations, order management, and partner ecosystems so that service providers can scale their business to capitalize on the fast-growing “everything-as-a-service" opportunity.

Account Lifecycle Events Provide a structured, onboarding experience for technology industry providers.	Field Service Management for TelecommunicationsManage the field service workflow for the telecommunication industry customers.	Now Assist for TMTHelps to summarize service problem cases, generate the case resolution notes, and summarize tests.
Proactive Service Experience Workflows Deliver end-to-end workflows to resolve network related incidents, and proactively notify impacted customers.	Sales and Order ManagementCapture, manage, and fulfill customer and external service orders.	Service Exchange Help customers and providers connect and track service requests directly between their instances.
Strategic Portfolio Management for TelecommunicationsDefine and customize the tasks and requirements for your Fiber Rollout and 5G projects.	Telecommunications Network Inventory Build and monitor your physical, logical networks, and provisioned services.	Telecommunications Service Operations Management Proactively monitor the health of your networks and services to prevent downtime.