--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Service Catalog # Service Catalog {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Catalog - Service Catalog Release version: Zurich The ServiceNow® Service Catalog application enables you to create and manage service catalogs that offer customers self-service opportunities to request services and products. It allows customization of portals for easy catalog item requests and standardizes request fulfillment to maintain catalog item accuracy and availability. Show full answer Show less ## Key Features * **Service Catalog Customization:** Customize portals where customers can browse and request catalog items such as services and products. * **Request Fulfillment Standardization:** Ensure consistent and accurate fulfillment of catalog requests. * **Catalog Builder:** Provides a visual and guided interface for creating or editing catalog items, with the ability to predefine values and restrictions to streamline the process and delegate catalog maintenance. * **Service Catalog Wizards:** Create multi-step, wizard-like request experiences for complex or extensive input requirements, featuring contextual help panels for requesters. * **Integration Capabilities:** Integrate Service Catalog with ServiceNow® Employee Center, Service Portal, Now® Mobile, and ServiceNow® Virtual Agent to enhance user experience and accessibility. * **AI Authoring for Catalog Builder:** Use AI-powered text inputs to create catalog items efficiently. * **Conversational Catalog Requests:** Leverage generative AI via Virtual Agent for conversational submission of catalog item requests. * **Debugging and Troubleshooting:** Tools for debugging user criteria, UI customizations, catalog item variable actions, and performance diagnostics to maintain optimal catalog functionality. * **Security and Setup:** Configure catalog security, categories, scoping, and request fulfillment settings, managed by users with the Catalog Administrator role. ## Practical Benefits for ServiceNow Customers By using the Service Catalog application, you can provide your customers with an intuitive and efficient self-service portal that improves service request accuracy and reduces fulfillment errors. The Catalog Builder and AI authoring support ease catalog maintenance and expansion, while integration with other ServiceNow applications ensures a seamless user experience across platforms. Debugging tools and security configurations help maintain a robust and secure catalog environment. Use the ServiceNow® Service Catalog application to create service catalogs that provide your customers with self-service opportunities. Customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs. ## Get started {#service-catalog__section_fhl_z24_wxb} |-|-|-| | [ExploreLearn about the Service Catalog concept, types of catalog items, Catalog Builder, and catalog items.](https://www.servicenow.com/docs/EMr98D0Y9owcM_pl6p_cBw "You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.") | [ConfigureConfigure Service Catalog. Learn about setup, categories, scoping, request fulfillment, and Service Catalog security.](https://www.servicenow.com/docs/FUeWUv45rhY10EK6Er2yow "Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog.") | [IntegrateLearn about the integration of Service Catalog with other applications, such as ServiceNow® Employee Center, ServiceNow® Service Portal, Now® Mobile, and ServiceNow® Virtual Agent.](https://www.servicenow.com/docs/NunTpvr1eJDp39YliXP81g "You can integrate Service Catalog with other applications, such as Service Portal and Employee Center.") | | [Create a Service Catalog WizardLearn about Service Catalog wizards that you can use when the input required is huge and complex. The wizard offers a step-by-step experience for the requester and also provides a side panel to provide contextual help.](https://www.servicenow.com/docs/dwjLLpCQd3MHFKRormD6Yg "Service Catalog wizards help you to create wizard like, multi-step experiences.") | [Set up catalog builderLearn about setting up the catalog item building process.](https://www.servicenow.com/docs/Afdnm87w9fI42kadVRrWEg "Set up the catalog item building process.") | [Create or edit a catalog item templatePre-specify values or provide restrictions for attributes such as catalogs, categories, variable types, and portal settings, which are applicable during the catalog item creation or editing process.](https://www.servicenow.com/docs/NMaW2nr4vIMOMnBAr6zmPg "Pre-specify values or provide restrictions for attributes such as catalogs, categories, variable types, and portal settings, which are applicable during the catalog item creation or editing process. You can create a template for a catalog item or record producer.") | | [DebugDebug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.](https://www.servicenow.com/docs/NOlSF37iNDA9ukIr7FvEkg "Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.") | [ReferenceGet details about components like fields and properties.](https://www.servicenow.com/docs/Rmb6Row3TLL49Z_6U0lNgA "Reference topics provide additional information about the lists and forms.") | | [ ] {#service-catalog__table_ghl_z24_wxb} ## Troubleshoot and get help {#service-catalog__section_lhl_z24_wxb} * [Ask or answer questions in the Service Catalog community](https://community.servicenow.com/community/service-automation-platform?tagSet=2301) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) {#service-catalog__ul_mhl_z24_wxb} * **[Exploring Service Catalog](https://www.servicenow.com/docs/EMr98D0Y9owcM_pl6p_cBw)** You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs. * **[Configuring Service Catalog](https://www.servicenow.com/docs/FUeWUv45rhY10EK6Er2yow)** Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog. * **[Creating a Service Catalog Wizard](https://www.servicenow.com/docs/dwjLLpCQd3MHFKRormD6Yg)** Service Catalog wizards help you to create wizard like, multi-step experiences. * **[Integrating Service Catalog](https://www.servicenow.com/docs/NunTpvr1eJDp39YliXP81g)** You can integrate Service Catalog with other applications, such as Service Portal and Employee Center. * **[Service Catalog Reference](https://www.servicenow.com/docs/Rmb6Row3TLL49Z_6U0lNgA)** Reference topics provide additional information about the lists and forms. * **[Debugging Service Catalog](https://www.servicenow.com/docs/NOlSF37iNDA9ukIr7FvEkg)** Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on. * **[Catalog Builder](https://www.servicenow.com/docs/1XykwUZX5Tto6m4UamVd4w)** You can create or edit a catalog item (catalog item or record producer) using a visual and guided experience along with specified restrictions. The Catalog Builder experience enables you to delegate the creation and maintenance of the catalog. * **[AI Authoring for Catalog Builder](https://www.servicenow.com/docs/ftFJ1MGQne92TiFBpbI4Yg)** Use AI Authoring for Catalog Builder to create catalog items of your choice by giving text inputs. * **[Conversational Catalog Requests](https://www.servicenow.com/docs/aPOWm5CRwPr6R1eE6F_YZg)** Provides a conversational experience based on generative AI for submitting catalog item request in Virtual Agent.