---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Request a subscription

# Request an Instance Data Replication subscription {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read


The Instance Data Replication (IDR) plugin requires a separate subscription and must be activated by ServiceNow personnel.

## Before you begin

Role required: admin

## About this task

Beginning with the New York release, IDR is supported. The IDR plugin ID is com.glide.idr. When purchasing an IDR subscription, ServiceNow, Inc. personnel also activate the following plugins that IDR depends upon:

* com.snc.db.data_replicate
* com.glide.transform
* com.glide.kmf
{#request-instance-data-replication__ul_uxj_lm3_sfb}

IDR runs in ServiceNow data centers only, which means there is no support for using IDR with on-premise instances.

To purchase a subscription, contact your ServiceNow account manager.
The account manager can arrange to have the plugin activated on your organization's
production and subproduction instances, generally within a few days.

If you don't have an account manager, decide to delay activation
after purchase, or want to evaluate the product on a subproduction instance without
charge, follow these steps.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#request-instance-data-replication__navigate-plugins}
{#request-instance-data-replication__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#request-instance-data-replication__request-plugin}
{#request-instance-data-replication__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#request-instance-data-replication__table_awx_bhf_ygb__entry__2}{#request-instance-data-replication__target-instance}{#request-instance-data-replication__date-time}

   | Field | Description |
   |-|-|
   | What is your target instance{#request-instance-data-replication__p_tb1_nfg_h1c} | Select the instance that you want to activate the plugin on.{#request-instance-data-replication__p_ub1_nfg_h1c} |
   | Which plugin would you like to activate{#request-instance-data-replication__p_vb1_nfg_h1c} | Select the name of the plugin to activate.{#request-instance-data-replication__p_wb1_nfg_h1c} Note: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time{#request-instance-data-replication__p_yb1_nfg_h1c} | Select the date and time to activate the plugin.{#request-instance-data-replication__p_zb1_nfg_h1c} |
   [Table 1. Activate Plugin form]

   {#request-instance-data-replication__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#request-instance-data-replication__p_bc1_nfg_h1c}
   {#request-instance-data-replication__request-form}
{#request-instance-data-replication__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#request-instance-data-replication__submit-request}
{#request-instance-data-replication__submit-request}{#request-instance-data-replication__steps_wq4_y54_1hb}

## What to do next

Plan your replication strategy. See [Preparing for Instance Data Replication](https://www.servicenow.com/docs/A1r31KD0amErbk9_Q9qrzA "Before you set up Instance Data Replication (IDR), analyze the tables and columns in the producer and consumer instances to replicate data successfully.").
**Related topics**   

* [List of plugins (Zurich)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)

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