---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure the Password Reset Windows Application to use a proxy server

# Configure the Password Reset Windows Application
to use a proxy server {#ariaid-title1}

* Release version: Zurich
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Password Reset Windows Application
supports the use of a proxy server. There are three options for configuring the proxy
server.

## Before you begin

Role required: Windows system administrator

## Procedure

Use any one of the following configuration options to enable the Password Reset Windows Application to use a proxy server.

| Options | Configuration |
| Option 1 | Configure registry keys. For more information, see [Configure registry keys on your proxy server](https://www.servicenow.com/docs/Oc7ROrT1DGVRcyZd2CDO3A "You can configure registry keys to enable the Password Reset Windows Application to use a proxy server."). |
| Option 2 | Configure an exception policy on your proxy server to allow unauthenticated access to the service-now.com domain. For more information, see [Configure an exception policy on your proxy server](https://www.servicenow.com/docs/NSiDxVf89gK9ZalGX0EWQA "You can configure an exception policy on your proxy server to allow unauthenticated access to the service-now.com domain."). |
| Option 3 | Configure all Windows clients that use the Password Reset Windows Application to pass valid credentials to the proxy server. For more information, see [Configure a proxy server using client credentials method](https://www.servicenow.com/docs/PfgDTOYnO5mv6GzFJ9WAVg "If you cannot configure an exception policy, you must configure all Windows clients that use the Password Reset Windows Application to pass valid credentials to the proxy server."). |
| Option 4 | Configure the Proxy Auto-Configuration (PAC) file or Windows proxy auto detection (WPAD) using the Internet Explorer (IE) settings. For more information, see [Configure a proxy server using PAC file (automatic configuration script method)](https://www.servicenow.com/docs/DOxXTv5O8XRSd92WMeyYkA "Configure the Proxy Auto-Configuration (PAC) file or Windows proxy auto detection (WPAD) using the Internet Explorer (IE) settings."). |
|-|-|

{#win-config-proxy-server-password-reset__choicetable_krs_vhk_25b}
* **[Configure an exception policy on your proxy server](https://www.servicenow.com/docs/NSiDxVf89gK9ZalGX0EWQA)**   
  You can configure an exception policy on your proxy server to allow unauthenticated access to the service-now.com domain.
* **[Configure a proxy server using client credentials method](https://www.servicenow.com/docs/PfgDTOYnO5mv6GzFJ9WAVg)**   
  If you cannot configure an exception policy, you must configure all Windows clients that use the Password Reset Windows Application to pass valid credentials to the proxy server.
* **[Configure registry keys on your proxy server](https://www.servicenow.com/docs/Oc7ROrT1DGVRcyZd2CDO3A)**   
  You can configure registry keys to enable the Password Reset Windows Application to use a proxy server.
* **[Configure a proxy server using PAC file (automatic configuration script method)](https://www.servicenow.com/docs/DOxXTv5O8XRSd92WMeyYkA)**   
  Configure the Proxy Auto-Configuration (PAC) file or Windows proxy auto detection (WPAD) using the Internet Explorer (IE) settings.