---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Enable knowledge blocks for each knowledge base

# Enable knowledge blocks for each knowledge base {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable the knowledge blocks feature for each knowledge base where you plan to use the
blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a
knowledge base.

## Before you begin

Make sure that the knowledge blocks \[com.snc.knowledge_blocks\] plugin is
activated.

Role required: knowledge_admin or knowledge_manager

## Procedure

1. Navigate to AllKnowledgeAdministrationKnowledge Bases.
2. Open the knowledge base record.
3. In the Knowledge Base form, select the Enable blocks check box.  
   Note:  
   If the Enable blocks check box is not visible, you can add the field to the form by right-clicking the form header and navigating to ConfigureForm Layout.
4. Click Update.  
   Note:  
   If you decide to later disable the knowledge blocks feature, all knowledge blocks within the knowledge base must be deleted before you can clear the box.

## What to do next

Create knowledge blocks to use within the enabled knowledge base.
**Related concepts**   

* [Knowledge blocks](https://www.servicenow.com/docs/nEdAdIsWj0MJ9YK4EMvHKQ "Knowledge blocks are reusable pieces of content secured by customizable user criteria that you can add to knowledge articles in a knowledge base. The user criteria determine which user roles can or can’t read the block content in an article, enabling only relevant content to be visible to that user.")
* [Using knowledge blocks](https://www.servicenow.com/docs/P_AYroWKwoSOTMVDO4OqOA "Use knowledge blocks to simplify knowledge authoring for writers and knowledge consumption for readers.")
* [Knowledge blocks authoring in Agent Workspace](https://www.servicenow.com/docs/RW19QRcBDSS5g8x2rnAIAw "Reuse content by creating, editing, and publishing knowledge blocks in Agent Workspace.")

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