---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Reseed records

# Reseed missing or mismatched records in Instance Data Replication {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Synchronize data between instances by reseeding records missing from the consumer instance or mismatched records between the producer and consumer instance in Instance Data Replication (IDR).

## Before you begin

Role required: admin

## About this task

Data comparison results and logs are purged after five days.

## Procedure

1. On the producer instance, navigate to AllInstance Data ReplicationProducer Replication Sets.
2. Select a producer replication set with data that you want to reseed to the consumer.
3. View the data comparison results.
   1. Navigate to the IDR Data Comparison Requests related list.
   2. Select a data comparison.
   {#fix-replicated-data__substeps_vr2_lkq_1xb}
4. Synchronize the data between the producer and the consumer instance by reseeding.
   * Reseed all records by selecting All in the Reseed mismatched records field.
   * Reseed only the mismatched or missing records by selecting Mismatched in the Reseed mismatched records field.
   {#fix-replicated-data__choices_z2k_nyw_1xb}
5. Select Reseed.

## Result

Records are reseeded from the producer to the consumer and the results are displayed when the job is finished.

## What to do next

If records are still missing or mismatched, contact Customer Service and Support for assistance.

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