--- sourceDocument: Zurich ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Components installed # Components installed with CMDB success advisor {#ariaid-title1} * Release version: Zurich * * Updated July 22, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Components installed with CMDB success advisor Activating the CMDB Success Advisor plugin in ServiceNow automatically installs several components essential for monitoring and improving your Configuration Management Database (CMDB) quality and related asset management products. These components include scheduled jobs and tables that support data collection, analysis, and dashboard visualization for Data Foundations, Hardware Asset Management (HAM), and Software Asset Management (SAM). Show full answer Show less ## Scheduled Jobs Installed The plugin installs multiple scheduled jobs designed to automate setup, data collection, and notification processes: * **CMDB Advisor - Auto Setup:** An on-demand job that auto-configures the Data Foundations advisor dashboard during initial install or upgrade, including setting scopes and triggering initial data collection. It runs only until setup is complete. * **CMDB Advisor - Check Job Completion and Notify:** Periodically checks if Performance Analytics data collection jobs have finished and sends dashboard-ready notifications to users with the `sncmdbadmin` role. It activates after auto-setup completes and deactivates after notifications are sent. * **CMDB Advisor - DF, HAM, and SAM Daily Data Collection:** Daily jobs that refresh pre-aggregated indicator data for Data Foundations, Hardware Asset Management, and Software Asset Management respectively. They invoke on-demand data collection jobs to update Performance Analytics metrics on their corresponding advisor dashboards. * **CMDB Success Advisor Data Collection for DF, HAM, and SAM:** On-demand jobs invoked by the daily data collection scripts to gather Performance Analytics scores and populate dashboard metrics for each product. ## Tables Installed The plugin creates several tables that store configuration, settings, and collected data to support advisor dashboards and functionality: * **CMDB Advisor CI Attribute Coverage:** Stores details about CI attributes for specific ingestion sources, CMDB versions, and CI classes, helping track attribute completeness. * **CMDB Advisor Content Template:** Maintains scope configurations for each product dashboard, including principal classes or model categories used to generate data quality insights. Note that increasing default scope values may affect performance. * **CMDB Advisor Settings:** Contains configuration settings such as product associations, access roles, and remediation guidance for the success advisor. * **CMDB Advisor Suggested Attribute and Suggested Ingestion Source:** Store attribute and ingestion source recommendations based on product and CI class context to guide configuration improvements. * **CMDB Advisor Targeted Product:** Defines targeted products with display details to organize dashboard views. * **CMDB Advisor Aggregate Data:** Holds pre-aggregated indicator data used to populate charts and metrics on dashboards, grouped by principal class, discovery source, or software product. Records follow a lifecycle from draft to retired. * **CMDB Advisor Notification:** Stores notifications for `sncmdbadmin` users about data collection completion and provides action links to relevant dashboards. * **CMDB Advisor Selected Context:** Tracks scope selections per product dashboard, including principal classes, model categories, or software products, and whether selections were manual or automatic. ## Practical Benefits for ServiceNow Customers By leveraging these installed components, ServiceNow customers can expect automated setup and ongoing data collection that feed comprehensive, actionable dashboards. These dashboards enable effective monitoring of CMDB health, hardware, and software asset data quality. Notifications ensure administrators stay informed about data readiness, facilitating timely remediation and continuous improvement of CMDB data integrity and asset management processes. Several types of components are installed with activation of the CMDB success advisor plugin, including tables and scheduled jobs. ## Scheduled jobs installed {#cmdb-sa-components-installed__section_e5b_q5v_f2c} {#cmdb-sa-components-installed__table_f5b_q5v_f2c__entry__2} | Scheduled job | Description | |-|-| | CMDB Advisor - Auto Setup | On-demand scheduled job that automatically configures the Data Foundations advisor dashboard on first install or upgrade. Applies the recommended principal class scope, creates the content template, and triggers initial data collection. Runs only when setup is not yet complete. | | CMDB Advisor - Check Job Completion and Notify | Periodically checks whether Performance Analytics data collector jobs have completed after auto-setup, and sends dashboard-ready notifications to users with the sn_cmdb_admin role. Activates automatically when auto-setup completes and deactivates itself once it sends all product notifications. | | CMDB Advisor - DF Daily Data Collection | Runs daily to refresh pre-aggregated indicator data for the Data Foundations product and invoke the CMDB success advisor data collection for Data Foundation Performance Analytics job. Populates the charts and metrics on the Data Foundations advisor dashboard. | | CMDB Advisor - HAM Daily Data Collection | Runs daily to refresh pre-aggregated indicator data for the Hardware Asset Management (HAM) product and invoke the CMDB success advisor data collection for HAM Performance Analytics job. Populates the charts and metrics on the HAM advisor dashboard. | | CMDB Advisor - SAM Daily Data Collection | Runs daily to refresh pre-aggregated indicator data for the Software Asset Management (SAM) product and invoke the CMDB success advisor data collection for SAM Performance Analytics job. Populates the charts and metrics on the SAM advisor dashboard. | | CMDB success advisor data collection for Data Foundation | Runs on demand, invoked daily by the CMDB Advisor - DF Daily Data Collection scheduled script, to collect Performance Analytics scores for pre-aggregated Data Foundations indicators. Populates the charts and metrics on the Data Foundations advisor dashboard. | | CMDB success advisor data collection for HAM | Runs on demand, invoked daily by the CMDB Advisor - HAM Daily Data Collection scheduled script, to collect Performance Analytics scores for pre-aggregated HAM indicators. Populates the charts and metrics on the HAM advisor dashboard. | | CMDB success advisor data collection for SAM | Runs on demand, invoked daily by the CMDB Advisor - SAM Daily Data Collection scheduled script, to collect Performance Analytics scores for pre-aggregated SAM indicators. Populates the charts and metrics on the SAM advisor dashboard. | [ ] {#cmdb-sa-components-installed__table_f5b_q5v_f2c} ## Tables installed {#cmdb-sa-components-installed__section_jt1_hhq_ybc} {#cmdb-sa-components-installed__table_kt1_hhq_ybc__entry__2} | Table | Description | |-|-| | CMDB Advisor CI attribute coverage \[sn_cmdb_advisor_ci_attribute_coverage\] | Details of configuration item (CI) attributes for a specific ingestion source, version, CI class, and selected attributes in CMDB success advisor using a Service Graph Connector or Discovery pattern. | | CMDB Advisor Content Template \[sn_cmdb_advisor_content_template\] | Scope configuration for each product dashboard, storing principal classes or model categories used by CMDB success advisor to generate data quality insights. The default value is 200. Note: Increasing the value might impact the performance. | | CMDB Advisor settings \[sn_cmdb_advisor_settings\] | Details of CMDB success advisor settings, including product association, access roles, and remediation guidance. | | CMDB Advisor suggested attribute \[sn_cmdb_advisor_suggested_attribute\] | Attribute suggestions for CMDB success advisor based on the selected product and CI class context. | | CMDB Advisor suggested ingestion source \[sn_cmdb_advisor_suggested_ingestion_source\] | Ingestion source suggestions for CMDB success advisor based on the associated Service Graph Connectors, Discovery patterns, and product. | | CMDB Advisor targeted product \[sn_cmdb_advisor_targeted_product\] | Targeted product definitions for CMDB success advisor, including icon, display name, and display order. | | CMDB Advisor Aggregate Data \[sn_cmdb_advisor_aggregate_data\] | Stores pre-aggregated indicator data to populate charts and metrics on the advisor dashboards. Groups CI counts by principal class, discovery source, model category, or software product for each active product. Records follow a draft, ready, and retired state life cycle. | | CMDB Advisor Notification \[sn_cmdb_advisor_notification\] | Stores dashboard-ready notifications for users with the sn_cmdb_admin role when data collection completes after auto-setup. Each record stores the recipient, notification content, and an action link to the relevant advisor dashboard. The CMDB Advisor - Check Job Completion and Notify scheduled job creates each record. | | CMDB Advisor selected context \[sn_cmdb_advisor_selected_context\] | Scope selections for each product dashboard, including principal classes in the Data Foundations advisor scope, model categories in the HAM advisor scope, and software products in the SAM advisor scope. Each record stores the product, associated content template, selected context item, context table, and whether the selection is manual or automatic. | [ ] {#cmdb-sa-components-installed__table_kt1_hhq_ybc}