---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Workflow activities

# Workflow activities {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Workflow activity properties reference  
Important:  
As of the Zurich release, new customers no longer receive the legacy workflows created and published by ServiceNow, Inc.. All legacy workflow functionality has been replaced by Workflow Studio content. Only customers who upgraded from prior versions retain the ability to use and edit existing legacy workflows. While all customers retain the ability to create legacy workflows, you are strongly encouraged to instead use Workflow Studio to create process automation content. Only Workflow Studio will receive new features and enhancements.

Each activity performs a different task, such as running a script, sending notifications, or
requesting approvals. Activities can succeed or fail, which can result in actions performed by
other activities.

For information about configuring different types of activities, click an activity name in the
list below or see [Workflow activities reference](https://www.servicenow.com/docs/mGe3bBG4ZUf2WsK~YLgI~w "Workflow activity reference, organized by category.").

## Core activities provided in the base system

* [Approval and rollback workflow activities](https://www.servicenow.com/docs/6oHYQoW77v0KeEYf65dkag "Approval and rollback activities generate and manage approvals.")
* [Condition Workflow activities](https://www.servicenow.com/docs/mKnThaz_iBOEdX8GAxMpHQ "Condition activities provide conditional branching and logical operation functionality for workflows.")
* [Notification workflow activity](https://www.servicenow.com/docs/_2l5AiSaMhseUKcwimTgQg "The Notification activity sends an email or SMS message to specified users or groups.")
* [Notify workflow activities](https://www.servicenow.com/docs/cdlF1PPx0jFa8xC~xNZ9ww "Notify workflow activities manage calls and SMS messages in Notify.")
* [Workflows used as subflows](https://www.servicenow.com/docs/fFHJRJivnOTrRreaSdzOEw "A workflow can launch another workflow as an activity.")
* [Task workflow activities](https://www.servicenow.com/docs/1NxptIKQNsqadCmwBmCG4w "Task activities create and modify workflow tasks.")
* [Timer workflow activities](https://www.servicenow.com/docs/AYDTpJH1Aykt4MQyg_vvYg "Timer activities pause workflows for set periods of time.")
* [Utility workflow activities](https://www.servicenow.com/docs/wDUQDswjTjyqx~7HK2FZMg "Utility activities provide controls over the path of the workflow, and other useful tools.")
{#c_WorkflowActivities__ul_qcc_lcs_3r}

## Activities provided with Orchestration

The following activities are included with Orchestration.

* Active Directory activity pack
* Orchestration activities
* PowerShell activities
* Puppet activities
{#c_WorkflowActivities__ul_pcx_2ds_3r}

## Templates provided for creating custom activities

If Orchestration is active on your system, users with the proper roles can create custom
activities using the ServiceNow [Orchestration activity
designer](https://www.servicenow.com/docs/9O7V5PI5GDwQS6pYgINtFA "The Orchestration activity designer enables a user with either the workflow_admin or activity_creator and workflow_creator roles to construct reusable activities that suit an organization's business needs."). For information about the templates Orchestration provides for
creating custom activities that you can upload to the ServiceNow Store, see [Activity designer
components](https://www.servicenow.com/docs/wQ0ikEbqZIQXi1pAmpv5~g "Orchestration provides customizable activity templates to create and manage custom activities in the Workflow Editor.").