---
sourceDocument: Zurich ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/servicenow-platform

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Restore access

# Restore access to replication data for Instance Data Replication {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Restore Instance Data Replication (IDR) access to replicated data by sending a request to the producer replication set admin.

## Before you begin

Role required: admin

## About this task

When the producer replication set administrator generates a new encryption key,
consumer sets with a status of Approved automatically receive the new key and data
replication is uninterrupted. Consumer sets with a status of Denied or Pending
Approval do not receive the new encryption key and replication stops.

## Procedure

1. On the consumer instance, navigate to Instance Data ReplicationConsumer Replication Sets.
2. Select the consumer replication set to restore access to.
3. Click the Request Shared Key related link.  
   The system sends a request to the producer replication set administrator. If you are granted access, the consumer Approval Status changes to Approved.
4. If the producer replication set has changed, click the Synchronize Replication Entries related link.
5. To get the latest data in the producer replication set, on the Inbound Entries tab, select all the tables and click Activate.

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