Sample risk definitions

These are sample risk definitions available with the base system and can configured based on your requirements.

Drop in NPS health

This is a metric based risk definition and generates a risk signal if the NPS score falls below a specified threshold. In this case, if the Daily collection of NPS metric score falls below 30, a risk signal is generated. Additionally, override conditions with different threshold values and ranking that can impact specific engagements are defined.

SLA achievement in less than 90%

This is a metric based risk definition and generates a risk signal if the SLA achievement score falls below a specified threshold. In this case, if the Daily collection of % achieved incident SLA metric falls below 90, a risk signal is generated. An override condition with a different threshold value that can impact specific engagements has been defined. Additionally, a filter condition has been defined in the Applicable engagements field. This filter condition is applied along with the override condition when the risk signal is generated.

Note:

For metric based definitions, the data source and the context engine mapping must be defined. See Data Context Engine for details.

Missing renewal date in contract

This is a table based risk definition and generates a risk signal if the contract renewal date are missing. In this case, the Source table is the Contract table. This table must be mapped to the Engagement table. See Configure the Context Engine Mapper for details. If the renewal start and end dates are missing in the Contract table, a risk signal is generated.