Enterprise Architecture (EA) (formerly Application Portfolio Management) and the CSDM framework - Legacy
Summarize
Summary of Enterprise Architecture (EA) (formerly Application Portfolio Management) and the CSDM framework - Legacy
Enterprise Architecture (EA), formerly known as Application Portfolio Management, enables ServiceNow customers to gain a comprehensive understanding of their organization's applications. This insight helps identify redundancies and reduce budgetary costs by effectively managing application portfolios in alignment with the Common Service Data Model (CSDM) framework. The legacy EA home page organizes essential CSDM tables and supports various portfolio views crucial for strategic planning.
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Key Features
- Business Portfolio: Provides visibility into the number of defined business capabilities assessed and the business applications supporting those capabilities, including those at risk. Capability mapping establishes configuration item (CI) relationships between business capabilities and applications.
- Information Portfolio: Captures asset information as information objects connected to business applications, creating a dynamic application portfolio. It links to key data such as Data Domains, Information Objects, Database Instances, and Database Catalogs to support comprehensive asset tracking.
- Application Portfolio: Enables tracking and management of applications that support business capabilities. It provides detailed information about applications, including category, manufacturer, and type, facilitating assessment of usability, cost, quality, performance, and risk.
- Technology Portfolio: Utilizes metrics to measure the usability, cost, quality, performance, and risk of applications. This supports effective Technology Portfolio Management (TPM) and aligns technology assets with business goals.
- Integration with CSDM: EA uses CSDM tables extensively, benefiting from and adding value to multiple ServiceNow products by enabling a version-agnostic entity representation of all instances, technologies, and data for planning and reporting.
Important Considerations
- Starting with the Xanadu release, the legacy EA home page is deprecated; new users should use the Enterprise Architecture Workspace home page to access equivalent features.
- Customers not using CSDM 5.0 or later should refer to Rome documentation for CSDM guidance.
- Successful implementation involves understanding how EA key entities align with the core CSDM framework and planning the CSDM framework implementation in stages.
Practical Benefits for ServiceNow Customers
By leveraging Enterprise Architecture with the CSDM framework, customers can:
- Gain a holistic view of business capabilities and their supporting applications to identify at-risk assets and redundancies.
- Build and maintain detailed portfolios of information assets, applications, and technology, improving asset transparency and governance.
- Measure and manage application usability, cost, quality, performance, and risk to support informed decision-making.
- Integrate enterprise architecture data with broader ServiceNow products for enhanced reporting and planning.
Use Enterprise Architecture (formerly APM) to gain a comprehensive understanding of your organization's applications so you can identify redundancies and decrease budgetary costs. The goal of this product view is to help you to understand how Enterprise Architecture key entities work with the core CSDM framework.
Enterprise Architecture home page
Starting with the Xanadu release, the legacy Enterprise Architecture (formerly Application Portfolio Management) Home page has been deprecated. However, if you are an existing user of Enterprise Architecture (formerly Application Portfolio Management), you can still view the legacy Home page. If you are a new activation user, the legacy Home page is not available.
You can leverage the same features provided by the Application Portfolio Management Home page by using the Enterprise Architecture Workspace Home page. To learn more about Enterprise Architecture Workspace, see Enterprise Architecture Workspace.
- Business Portfolio
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View the number of defined business capabilities that have been or will be assessed, and the number of business applications that support capabilities but are at-risk.
For more information about using capability mapping to establish a configuration item (CI) relationship between the business capability and the business applications, see Use capability map for planning - Legacy.
- Information Portfolio
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Capture the asset information as information objects. You can connect the information object to your business applications to create an application portfolio that you can use at any time.
The information portfolio links to the following data:- Data Domains: Total number of records in the Data Domain table [sn_apm_data_domain].
- Information Objects: Total number of records in the Information Object table [cmdb_ci_information_object].
- Database Instances: Total number of records in the Database Instance table [cmdb_ci_db_instance].
- Database Catalogs: Total number of records in the Database Catalog table [cmdb_ci_db_catalog].
For more information about the information portfolio and the information portfolio model, see [product].
- Application Portfolio
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Track the applications that support your business capabilities and effectively manage them to meet the goals of your organization. The portfolio provides a list of applications with information such as their category, manufacturer, and type. Select Applications to navigate to the list view of business applications in your organization.
For more information about measuring the usability, cost, quality, performance, and risk of applications, see [product].
- Technology Portfolio
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Use metrics to measure the usability, cost, quality, performance, and risk of applications.
For more information about technology portfolio management and how it relates to business applications, see Manage the Technology Portfolio Management (TPM) in Enterprise Architecture Workspace.