--- sourceDocument: Zurich Enterprise Architecture (formerly Application Portfolio Management) sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/application-portfolio-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enterprise Architecture (formerly Application Portfolio Management) ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # Exploring Enterprise Modeling and Visualization in the EA Workspace # Exploring Enterprise Modeling and Visualization in the EA Workspace {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Enterprise Modeling and Visualization in the EA Workspace The Enterprise Modeling and Visualization feature within the EA Workspace in ServiceNow enables users to create detailed diagrams that represent the hierarchy and relationships of enterprise applications and architecture. This capability supports visualizing complex IT and business structures, facilitating communication across technical and non-technical stakeholders, and aiding informed decision-making. It also aligns IT initiatives with business goals, supports change management, ensures regulatory compliance, and helps identify optimization opportunities for cost and efficiency improvements. Show full answer Show less ## Key Features * **Diagram Creation and Management:** Build diagrams using a variety of shapes such as General, AWS, CSDM, ArchiMate®, BPMN, and custom shapes. Users can add, resize, label, and connect shapes to represent enterprise components and their relationships. * **Connector Line Properties:** Customize connectors with relationship types (especially for ArchiMate shapes), line styles, arrowheads, and labels, enhancing clarity on how components interact. * **Version Control and Collaboration:** Save diagrams as versions, view version details, share diagrams with peers, and commit approved changes to repositories. * **Side Panel Integration:** Access detailed information about diagram elements linked to ServiceNow records directly from the diagram canvas, enabling quick updates and exploration. * **Keyboard Navigation:** Navigate diagrams, shapes, and panels efficiently using keyboard shortcuts, improving accessibility and productivity. * **Business Process Modeling:** Support for BPMN diagrams and automated generation of business process maps from images using ServiceNow AI lens skills. * **Shape Libraries:** Extensive shape libraries support multiple modeling standards and frameworks, including ArchiMate for enterprise architecture, AWS for cloud modeling, and CSDM for configuration management database alignment. * **Installation:** The Enterprise Modeling and Visualization application can be installed from the ServiceNow Store to extend EA Workspace capabilities. ## Practical Benefits for ServiceNow Customers * **Enhanced Communication:** Visual models bridge the gap between technical teams and business stakeholders, fostering clear understanding and collaboration. * **Informed Decision Making:** Detailed diagrams allow decision makers to evaluate impacts, risks, and scenarios before implementing changes. * **Strategic Alignment:** Modeling tools help ensure IT investments and initiatives are aligned with overall business objectives and compliance requirements. * **Efficient Change Management:** Visualization of enterprise changes supports smoother transformations with minimal disruption. * **Operational Efficiency:** Identifying redundancies and optimizing processes through modeling leads to cost savings and improved workflows. Enterprise Modeling and Visualization in EA Workspace helps you with diagramming and modeling capabilities and enable you to model the future state of your IT and its relationship to the business landscape. You can use the Enterprise Modeling and Visualization \[com.snc.apm_modelling_tool\] functionality in EA Workspace to create diagrams for your applications hierarchy and associate them with architectural artifacts. These diagrams enable decision makers to make informed decisions. Creating diagrams for your applications hierarchy helps you in the following: * Visual representation: The diagrams and models provide a visual representation of complex enterprise structures, processes, and relationships. This visual representation helps your stakeholders, including executives and IT to understand the complexities of the organization. * Effective communication: Diagrams serve as a common language that bridges the gap between technical and non-technical stakeholders. They enable effective communication and collaboration between different teams and departments within an organization. * Improved decision making: The diagramming and modeling capabilities enable decision makers to make informed decisions. They can assess the impact of proposed changes, evaluate different scenarios, and identify potential risks before implementing strategies or projects. * Alignment with business goals: Diagrams and models help you align your IT initiatives with overall business goals. They provide a holistic view of the business and confirm that IT 's investments are strategically aligned with business goals. * Change management: The modeling capabilities facilitate change management by illustrating how changes impact the entire enterprise. This helps plan and execute transformations that run smoothly and with minimal disruption. * Regulatory and governance compliance: Many regulatory agencies and standards organizations require documentation and adherence to architectural guidelines. Modeling helps you verify compliance and governance by providing a structured framework for managing architectural artifacts. * Efficiency and cost reduction: By identifying redundancies, optimizing processes, and streamlining operations, modeling and diagramming can lead to cost reductions and improvements in operational efficiency. {#eaw-modeling__ul_sqj_k1j_bbc} ## Installing the Enterprise Modeling and Visualization application {#eaw-modeling__section_df2_33n_1bc} You can install the Enterprise Modeling and Visualization \[com.snc.apm_modelling_tool\] from the ServiceNow Store. ## Working with diagrams {#eaw-modeling__section_g4j_w4n_1bc} * Shapes: This section enables you to use different kinds of shapes to create a diagram. Available shapes are: * General shapes * AWS shapes * CSDM shapes * EA Extended shapes * ArchiMate® shapes (ArchiMate is a registered trademark of The Open Group) * BPMN shapes {#eaw-modeling__ul_ddr_jlc_fdc} Use the Toggle Shape Library icon to show or hide the shapes panel on the canvas. Use the Switch to List or Grid view icon to switch between list view and grid view of the shapes for all the shape libraries. You can add a shape to the canvas by either selecting the shape or by dragging the shape from the Shapes palette to the canvas. You can also adjust the size of shapes by selecting a shape and then drag any of its edges or corner handles. Pulling outward increases the shape dimensions, while dragging inward reduces its size. When you hover over a shape icon in the Shapes panel, a preview popover appears to the right of the panel. The popover shows a larger view of the shape and its label. Moving to a different shape icon, using either the mouse or the arrow keys, updates the popover to the new shape. The popover closes when you move the mouse away from the icon, press Tab on the keyboard, start dragging a shape, or scroll the panel. * Label connector lines: Select a connector line between shapes in a diagram and select T+ in the connector toolbar to add a label. For more information, see [Add labels to connector lines between shapes in a diagram](https://www.servicenow.com/docs/GLpCEI9CGNXRunGYLilS5A "You can enhance diagram clarity in Enterprise Modeling and Visualization by adding a descriptive text on the connector line between shapes. Connector line labels clarify the nature of the relationship between shapes, annotate the data flow direction, and provide contextual information."). You can perform the following actions for the labels: * Add multiple labels on a single relationship line * Drag and move labels * Delete individual labels without deleting the relationship * Use undo or redo action for a label {#eaw-modeling__ul_vpv_fvr_l3c} Note: In read-only mode or after the diagram is submitted for approval, label actions are unavailable. * Connector line properties: Select a connector between two shapes to display a toolbar above the connector. The toolbar has two forms depending on the notation of the connected shapes: * If both connected shapes are ArchiMate shapes, the toolbar shows the following controls: * Relationship type: Sets the ArchiMate relationship type from a predefined list, including Access, Aggregation, Assignment, Association, Composition, Flow, Influence, Realization, Serving, Specialization, Triggering, and Used by. * Swap direction: Reverses the connector orientation, switching the left and right sides. * T+: Adds a text label to the connector. {#eaw-modeling__ul_archimate_toolbar_overview} * If at least one connected shape is a non-ArchiMate shape (for example, a CSDM or AWS shape), or when connecting shapes from two different notations, the toolbar shows the following controls: * Line style: Sets the connector line to solid, dashed, or dotted. * Start arrow: Sets the arrowhead style at the starting end of the connector. * Swap direction: Reverses the connector orientation, switching the left and right sides. * End arrow: Sets the arrowhead style at the ending end of the connector. * Icon: Adds a BPMN message flow decorator icon to the connector. * T+: Adds a text label to the connector. {#eaw-modeling__ul_non_archimate_toolbar_overview} {#eaw-modeling__ul_connector_toolbar_variants_overview} For more information, see [Shape connector properties in Enterprise Modeling and Visualization](https://www.servicenow.com/docs/WjAczaAIb2aengJF_oKxHw "When you select a connector between two shapes in an enterprise modeling diagram, a toolbar appears above the connector. Use the toolbar to define the relationship type or visual style of the connector.") and [Set shape connector properties in Enterprise Modeling and Visualization](https://www.servicenow.com/docs/Lh8gv29DgpJ0Q7XSDylWMw "Configure the relationship type or visual style of a connector between shapes in an enterprise modeling diagram."). * Version: This field enables you to view and open a different version of the diagram. * View details: Use this option to view version-specific details of your diagram such as version label, description, and planned rollout day. * Undo and Redo: Use this option to revert or reinstate recent changes made to a diagram. You can also use the keyboard shortcuts to perform the undo and redo action. * Align and distribute shapes: Select two or more shapes on the canvas to align them to a common edge or center. Select three or more shapes to also distribute them at equal spacing. For more information, see [Align and distribute shapes in a modeling diagram](https://www.servicenow.com/docs/LW9tbb7KQ2E3X4aUdyBarQ "Organize shapes on the diagram canvas by aligning them to a common edge or center, or by distributing them at equal spacing."). ![The alignment and distribution options available on the diagram canvas page.]() * Share: Use this option to share the diagram with your peers. * Commit changes: Use this option to synchronize the diagram to the repository. This option is available only when the diagram is approved. * Save as new version: Use this option to create a version of the diagram within the same artifact. * Duplicate: Use this option to duplicate an existing diagram and save it as a new artifact. * Open side panel: Select a shape in the diagram to see this option. Use this option to open the selected object details in a side panel. If the shape is connected to an existing ServiceNow element, the details are fetched from the database and shown in the side panel. Update the details as required. You can select the Full details link to open the full form. * Add related records- Select a shape in the diagram to see this option. Use this option to fetch and add the objects and their relationships with reference to the selected object. * More actions- Select the three dots menu to see the following options: * Delete shape from canvas to remove the selected shape from the canvas. * Add relation to add relationships with reference to the selected object. {#eaw-modeling__ul_wbc_y2y_dcc} {#eaw-modeling__ul_gtx_qkw_bbc} ## Keyboard navigation on the diagram page {#eaw-modeling__section_g2r_3pq_m3c} Enterprise Modeling and Visualization supports keyboard navigation across the diagram canvas, panels, shapes, and dialogs. You can use the keyboard to move between shapes, groups, pools, swimlanes, and nested elements on the canvas. Focus indicators clearly show the currently selected item. You can access shape and relationship context menus using the keyboard. Use these menus to open the side panel, view related records, add or edit relationship text, and delete or add relations. The following table lists the keyboard shortcuts available for navigating:{#eaw-modeling__table_wkq_jxx_m3c__entry__2} | Key | Action | |-|-| | Tab or Shift + Tab | Move focus forward or backward between canvas elements, panels, and controls. | | Arrow keys (↑ ↓ ← →) | Navigate between shapes, nested elements, libraries, lists, pools, and swimlanes. | | Enter | Select the focused shape, relationship, or control. | | Shift + Enter | Move focus to shape or relationship adornments. | [Table 1. Keyboard navigation reference] {#eaw-modeling__table_wkq_jxx_m3c} * **[Shapes to create a modeling diagram](https://www.servicenow.com/docs/KSCO1f3JaO7NIwNON1Ap6A)** The shapes available in Enterprise Modeling and Visualization help you create diagrams. You can add a shape to the canvas by either selecting the shape or by dragging the shape from the Shapes palette to the canvas. * **[ArchiMate shapes support in the Enterprise Modeling and Visualization](https://www.servicenow.com/docs/rLfsKK9BDym7mRWL2QKzGg)** ArchiMate® shapes are industry-standard elements used by enterprise architects to create diagrams that represent relationships across different domains of an enterprise. ArchiMate is a registered trademark of The Open Group. Enterprise Modeling and Visualization supports ArchiMate shapes along with General and Enterprise Architecture shapes. * **[Shape connector properties in Enterprise Modeling and Visualization](https://www.servicenow.com/docs/WjAczaAIb2aengJF_oKxHw)** When you select a connector between two shapes in an enterprise modeling diagram, a toolbar appears above the connector. Use the toolbar to define the relationship type or visual style of the connector. * **[AWS shapes support in the Enterprise Modeling and Visualization](https://www.servicenow.com/docs/IWMpoGNR03DeibRVy9GUyg)** Enterprise Modeling and Visualization supports Amazon Web Services (AWS) shape libraries for modeling cloud architectures. These shapes enable architects to design future-state cloud diagrams aligned with CMDB and CSDM standards. * **[CSDM shapes support in the Enterprise Modeling and Visualization](https://www.servicenow.com/docs/dZFcmVlxyFPS43PzZPDVig)** ServiceNow CSDM data model defines standardized relationships between service-related objects in the CMDB. It ensures consistency across ITSM, ITOM, and EA practices. In Enterprise Architecture Workspace, CSDM shapes represent these objects visually in diagrams, enabling architects to model business capabilities, applications, services, and technical components in alignment with the Now Platform. * **[Custom shapes support in the Enterprise Modeling and Visualization](https://www.servicenow.com/docs/igPHKOc_32vGRC8Py9e03A)** Custom shapes are the user-defined graphical elements that can be used to represent specific concepts, processes, systems, or roles in your diagrams. These shapes can be tailored to fit the unique needs of your organization, making your diagrams more meaningful and easier to understand. * **[Business process modeling](https://www.servicenow.com/docs/CVOxMH9fk_ezYP9oooSbgw)** Business processes are a structured sequence of tasks that are grouped, helping to accomplish specific business outcomes. A business process modeling diagram or a BPMN (Business Process Model and Notation) diagram is a visual representation of a business process. * **[Business process map diagrams from images](https://www.servicenow.com/docs/P0SjuyW_jPuL8UwfOc6ERA)** Use the ServiceNow AI lens skill to generate a business process map (BPM) diagram automatically by uploading an image of an existing process diagram from any tool. **Related concepts** * [Working with Enterprise Modeling and Visualization](https://www.servicenow.com/docs/0fuNx6~NChLIumspinZcEw "Enterprise Modeling and Visualization provides a structured, visual framework for understanding and managing the complex relationships between IT systems, business processes, and organizational goals.") * [Configure Enterprise Modeling and Visualization](https://www.servicenow.com/docs/P6KYHvC4W7n6ll2q21DTeQ "You can configure the shape libraries, modeling options, entities, and relationships used in the Enterprise Modeling and Visualization.") * [Shape connector properties in Enterprise Modeling and Visualization](https://www.servicenow.com/docs/WjAczaAIb2aengJF_oKxHw "When you select a connector between two shapes in an enterprise modeling diagram, a toolbar appears above the connector. Use the toolbar to define the relationship type or visual style of the connector.") **Related tasks** * [Add or edit diagram version details](https://www.servicenow.com/docs/GJA_dM8Jdv3S~HKYdkeDog "You can add or edit version-specific details for a diagram to improve change management and compliance. Adding diagram version details ensures better clarity between all stakeholders in the context of the diagram and timelines.") * [Set shape connector properties in Enterprise Modeling and Visualization](https://www.servicenow.com/docs/Lh8gv29DgpJ0Q7XSDylWMw "Configure the relationship type or visual style of a connector between shapes in an enterprise modeling diagram.") * [Add labels to connector lines between shapes in a diagram](https://www.servicenow.com/docs/GLpCEI9CGNXRunGYLilS5A "You can enhance diagram clarity in Enterprise Modeling and Visualization by adding a descriptive text on the connector line between shapes. Connector line labels clarify the nature of the relationship between shapes, annotate the data flow direction, and provide contextual information.") * [Approve or reject a modeling diagram request](https://www.servicenow.com/docs/OGTlu4G9sKh_aK3x6mL08A "As an Enterprise Architect, approve or reject a Enterprise Modeling and Visualization diagram requests submitted by other users.") * [Delete a shape](https://www.servicenow.com/docs/pda60eVCGj3ZfWTlVSLWnQ "Delete a shape and all of its relationships from a diagram.") * [Delete Enterprise Modeling and Visualization diagrams](https://www.servicenow.com/docs/_8rkyY_zOW1_iWwKcaNY6A "You can delete diagrams from the Enterprise Modeling and Visualization All Diagrams page, confirming only the relevant and current diagrams are available.")