--- sourceDocument: Zurich Enterprise Architecture (formerly Application Portfolio Management) sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/application-portfolio-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enterprise Architecture (formerly Application Portfolio Management) ft:clusterId : - appportman bundleId : - appportman workflow : - Technology --- # ServiceNow Otto for Enterprise Architecture (EA) # ServiceNow Otto for Enterprise Architecture (EA) {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Enterprise Architecture (EA) ServiceNow Otto for Enterprise Architecture (EA) is an AI-powered application designed to enhance enterprise architecture management by summarizing Architectural Decision Records (ADR) and providing insights into business applications within the Enterprise Architecture Workspace. It leverages generative AI capabilities to help customers efficiently analyze, generate, and compare architectural content and diagrams, and perform natural language queries on their enterprise architecture portfolio. Show full answer Show less ## Key Features * **Generative AI Skills:** Enables summarization and refinement of content related to enterprise architecture. * **Diagram Generation and Comparison:** Facilitates the creation and comparison of architectural diagrams to support decision-making. * **Natural Language Queries:** Allows users to query their enterprise architecture portfolio using natural language for easier access to insights. * **Integration with Enterprise Architecture Workspace:** Provides a centralized environment for managing and analyzing architectural data. * **AI Agent Use Cases:** Supports configuring and using AI agents tailored for enterprise architecture tasks. ## Important Considerations * **Availability:** Some AI models and features may be restricted based on customer location, regulatory requirements, or deployment environment (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers). * **AI Limitations:** AI-generated outputs may not always be accurate or complete. Customers must validate AI results with human oversight, especially in sensitive or high-impact areas such as healthcare, finance, or security. * **Data Processing and Collection:** Data is transferred to centralized ServiceNow environments and potentially third-party cloud providers, handled under ServiceNow's compliance policies. Inputs and outputs are used to improve AI models, with an option for customers to opt out of data collection. * **Compliance:** Users must adhere to ServiceNow's AI Acceptable Use Policy to ensure responsible use of AI capabilities. ## Getting Started and Support * Configure Now Assist for Enterprise Architecture (EA) to activate AI features. * Access reference materials for tables, roles, and properties installed with the application to aid configuration and use. * Utilize the Known Error Portal and Customer Service for troubleshooting and support. ServiceNow Otto for Enterprise Architecture (EA) empowers organizations to leverage AI for enhanced architectural insights, enabling more informed decision-making and streamlined management of enterprise architecture portfolios. Use the ServiceNow® ServiceNow Otto for Enterprise Architecture (EA) application to summarize Architectural Decision Records (ADR) and help gather insights into business applications in the Enterprise Architecture Workspace. ## Get started {#now-assist-ea__cf-app-landing-get-started} |-|-|-| | [ExploreLearn more about Now Assist for Enterprise Architecture (EA)](https://www.servicenow.com/docs/J_j9pvtWbhfHO13c9S8NCQ "With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.") | [ConfigureConfigure the Now Assist for Enterprise Architecture (EA) application to get started](https://www.servicenow.com/docs/x6JqKXW6ltlDFbdPyci9cw "If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).") | [Use AI agentsUse the AI agent use cases in ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/B_nIFJaqHSNmLlUhx~LCbQ "Use the AI agents in Enterprise Architecture to help complete tasks autonomously.") | | [UseUse the generative AI capabilities offered by Enterprise Architecture (EA)](https://www.servicenow.com/docs/sh63gKydtZXdpBiMX6YnIQ "With the ServiceNow Otto for Enterprise Architecture (EA) application, you can use generative AI skills to summarize and refine content, generate and compare diagrams, and gather insights into business applications. You can also query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.") | [ReferenceLearn about forms and fields of Now Assist for Enterprise Architecture (EA)](https://www.servicenow.com/docs/02hPLX0DhdUuJOI4qMGgzg "Reference information to provide additional information about tables, roles, and properties installed with ServiceNow Otto for Enterprise Architecture (EA).") | | [ ] {#now-assist-ea__table_ojj_jjv_qdc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-ea__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-ea__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-ea__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-ea__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-ea__section_dkq_g2b_rdc} * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-ea__ul_dtp_hjf_1zb} ## AI limitations {#now-assist-ea__id_tll_j2b_rdc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-ea__p_kv2_nfg_h1c} ## Data processing {#now-assist-ea__id_myt_k2b_rdc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-ea__p_lv2_nfg_h1c} ## Data collection {#now-assist-ea__section_y4v_wxm_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). * **[Exploring ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/J_j9pvtWbhfHO13c9S8NCQ)** With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace. * **[Using ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/sh63gKydtZXdpBiMX6YnIQ)** With the ServiceNow Otto for Enterprise Architecture (EA) application, you can use generative AI skills to summarize and refine content, generate and compare diagrams, and gather insights into business applications. You can also query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace. * **[Now Assist for Enterprise Architecture reference](https://www.servicenow.com/docs/02hPLX0DhdUuJOI4qMGgzg)** Reference information to provide additional information about tables, roles, and properties installed with ServiceNow Otto for Enterprise Architecture (EA).