Track the performance of your IT assets using Hardware Asset Management and Sustainable IT

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Track the performance of your IT assets using Hardware Asset Management and Sustainable IT

    The Sustainable IT application, when integrated with Hardware Asset Management, enables ServiceNow customers to comprehensively track and manage the environmental impact of their IT hardware assets. This integration supports monitoring emissions, energy consumption, and the responsible disposal of hardware at the end of its lifecycle, empowering organizations to enhance sustainability in their IT operations.

    Show full answer Show less

    Key Features

    • Hardware asset inventory management: Maintain detailed records of IT hardware assets and their lifecycle status.
    • Energy consumption and emissions estimation: Calculate and monitor the carbon footprint and energy usage associated with hardware assets.
    • e-Waste reporting and reduction: Track and report on electronic waste generated, facilitating efforts to reduce environmental impact.
    • Data center sustainability metrics: Monitor critical parameters such as Power Usage Effectiveness (PUE), Water Usage Effectiveness (WUE), and Carbon Usage Effectiveness (CUE) across locations for targeted improvements.
    • Dashboard insights: Visualize sustainability metrics and asset performance to support informed decision-making about asset retirement or repurposing.
    • Collaboration between IT and ESG teams: Align IT executives and ESG program managers through shared data to set goals, monitor energy-saving measures, and prepare ESG disclosures.

    Benefits

    • Provides a unified view of IT hardware sustainability performance, including carbon footprint, energy use, and e-waste generation.
    • Enables targeted improvements in energy efficiency and environmental impact within IT operations and data centers.
    • Supports compliance and transparency through ESG reporting and disclosures, facilitated by coordinated workflows between IT and sustainability teams.

    Requirements and Getting Started

    • Install and activate the Sustainable IT (snesgsustain) and Hardware Asset Management (snhamp) plugins in your ServiceNow instance.
    • Activate Sustainable IT metric definitions to begin tracking relevant sustainability data.
    • Create and configure entities such as data centers within the Sustainable IT application to contextualize and measure energy consumption and emissions.
    • Leverage the Asset Executive Workspace for IT executives to monitor sustainability performance and collaborate with ESG program managers for goal setting and reporting.

    The Sustainable IT application enables you to effectively manage and monitor the emissions generated by your hardware assets. Additionally, it enables you to keep track of the energy consumption of your assets and their proper disposal after they reach the end of their lifespan.

    Combined benefits of integrating Hardware Asset Management and ESG Management's Sustainable IT

    Feature Hardware Asset Management ESG Management All applications together

    Hardware asset Inventory Management

    		 Yes No Yes

    Estimate hardware asset energy consumption and emissions

    		 No Yes Yes
    Hardware asset Lifecycle Tracking Yes No Yes
    Report reduction in e-Waste No Yes Yes
    Increase the proportion of Energy Star-certified assets within the portfolio No No Yes
    Track data center energy consumption, carbon, and renewables No Yes Yes
    Monitor PUE, WUE and CUE from each location for targeted improvement No No Yes
    Track all relevant Sustainable IT metrics at a glance No No Yes

    Workflow for using Hardware Asset Management and Sustainable IT

    Using Hardware Asset Management and Sustainable IT applications together provides the following benefits:
    • Enables you to effectively manage and monitor the emissions generated by your hardware assets
    • Helps you to keep track of the energy consumption of your assets and their proper disposal after they reach the end of their lifespan.
    • Provides valuable insights through a dashboard, enabling you to make informed decisions on whether to retire or repurpose these assets

    The figure illustrates the collaborative efforts between an IT executive and the Sustainability program manager in collecting data on carbon footprint and e-waste. The ESG program managers establish goals and targets to monitor the efficacy of energy-saving measures and prepare disclosures.

    Figure 1. The Hardware Asset Management and Sustainable IT workflow
    In this workflow:
    1. The IT executive logs in to the Asset Executive Workspace to track and report the IT sustainability performance.
    2. The IT executive then gets the carbon footprint and e-waste generated across different hardware asset categories and tracks the carbon footprint and efficiency metrics for data centers.
    3. The ESG program manager coordinates between Sustainability and IT with a single shared set of data.
    4. The ESG program managers establish goals and targets to monitor the efficacy of energy-saving measures and thus help the ESG reporting and disclosure manager to prepare disclosures.
    5. The ESG reporting and disclosure manager prepares the ESG disclosures.

    Requirements for integrating Hardware Asset Management and ESG Management

    1. Install and activate the Sustainable IT (sn_esg_sustain) plugin.
    2. Install and activate the Hardware Asset Management (sn_hamp) plugin.

    Get started with using Sustainable IT to track your emissions data from your IT assets

    Get started with Sustainable IT by completing these tasks:

    1. Activate the Sustainable IT plugin.
    2. Filter and activate the Sustainable IT metric definitions.
    3. Create new entities for data centers.
    4. Manually set up entities for Sustainable IT data centers.
    5. Configure Sustainable IT.