Intelligent approvals

  • Release version: Zurich
  • Updated July 1, 2026
  • 2 minutes to read

    • Use AI to automatically evaluate incoming approval requests against your organization's policy documents. Requests that clearly meet policy criteria are approved or rejected automatically, while ambiguous cases are routed to human reviewers for approval.

    Get started

    Intelligent approvals bridge the gap between business policy and approval execution. Upload natural-language policy documents, and have AI automatically evaluate incoming requests against these policies in real-time. The AI handles clear approvals and rejections automatically, and routes ambiguous cases to humans for approval. When policies change, update the document. There's no need for developer intervention to rewrite the workflow.

    AI licensing requirements

    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own
    For more information, see .
    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see .

    Now Assist language availability notice

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Helpful resources

    Some ServiceNow resources that can provide you with helpful information are:
    ServiceNow Community
    Connect with fellow ServiceNow professionals and share intelligent approval best practices at ServiceNow Community
    Developer
    Build custom approval integrations and explore APIs at developer.servicenow.com
    Impact
    Accelerate ROI and amplify your experience at http://impact.servicenow.com
    ServiceNow University
    Build skills with instructor-led and online training on AI-powered approvals at ServiceNow University
    General guidelines
    Best Practices
    Partner
    Grow your business by taking advantage of promotions, news, and marketing tools at https://www.servicenow.com/partners.html
    ServiceNow
    Learn more about ServiceNow products and solutions at http://servicenow.com
    ServiceNow Store
    Download certified apps and integrations that complement the ServiceNow platform at http://servicenow.com
    Support
    Video
    Learn more about the value that you can add to your business with intelligent approval automation. Watch the product demonstration videos.