ServiceNow Otto for Creator
Summarize
Summary of ServiceNow Otto for Creator
ServiceNow Otto for Creator, part of the Zurich release, enhances development efficiency on the ServiceNow AI Platform by integrating generative and agentic AI capabilities. It enables customers to automate and simplify various development tasks using AI-driven features, helping accelerate app creation, testing, and workflow automation.
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Key Features
- App Generation: Automatically generate simplified applications with AI-created tables, user experiences, and roles based on text prompts.
- App Summary Generation: Use AI to create concise summaries explaining app functionality.
- ATF Troubleshooting Agent: Simplify diagnosis of Automated Test Framework failures by analyzing metadata.
- Build Agent: Generate complete scoped applications with core logic and user interface components using ServiceNow Studio and IDE.
- Catalog Item Generation: Create catalog items using AI assistance.
- Code Generation: Accelerate script writing with AI-generated code from natural language or code prompts.
- Flow Generation and Recommendations: Build multi-step flows and receive AI-based suggestions for next steps.
- Flow Summarization: Summarize flows or subflows using generative AI.
- Mobile Card Generation: Auto-generate cards for mobile applications.
- Playbook Generation: Outline playbooks from text instructions.
- Process Mining: Analyze work notes to identify inefficiencies and causes for task reassignment.
- RPA Bot Generation: Create automation bots and logic from text instructions with preview options.
- Test Generation: Automate test creation based on simple descriptions.
- Theme Creation: Generate UI themes from images within Theme Builder.
- UI and Widget Generation/Updation: Create or modify user experiences and widgets using natural language prompts.
Usage Considerations
- Not all AI model providers and features are available in all regions or for customers under specific compliance regimes such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted environments.
- Customers should verify AI capability availability for their region and data center environment as offerings evolve.
AI Limitations and Responsible Use
As AI-generated outputs may not always be accurate or complete, customers must rigorously test and evaluate AI results before use, especially in sensitive areas like healthcare, finance, or security. Human oversight is essential, and reliance solely on AI for critical decisions is discouraged. Users must comply with ServiceNow’s AI Acceptable Use Policy.
Data Processing and Privacy
ServiceNow Otto for Creator processes data transferred from customer instances to centralized ServiceNow environments, possibly involving third-party cloud providers such as Microsoft Azure. Data handling adheres to ServiceNow’s internal policies and compliance standards.
ServiceNow collects inputs, outputs, edits, and usage metrics from this application to improve AI technologies. Customers have the option to opt out of future data collection to maintain privacy and control over their data.
ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient.
Get started
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.