---
sourceDocument: Zurich Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/build-workflows

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Service Creator

# Service Creator {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.  
Important:  
Starting with the Zurich release, Service Creator is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Build and edit apps in Creator Studio instead. For more information, see .

Each published service has an associated record producer catalog item. Users designated as
managers and editors create and design these catalog items. End users can request services by
ordering the catalog item.

All services belong to a published service category, which has an associated application and
modules. When a user orders the catalog item for a service, the ServiceNow system creates a new
task record within the application for that service category. Users designated as service
fulfillers for the department complete these tasks to fulfill the service request.