--- sourceDocument: Zurich Conversational Interfaces sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # Configuring assistants overview # Configuring assistants overview {#ariaid-title1} * Release version: Zurich * * Updated April 21, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that allows you to create and manage both chat and voice assistants. ## Before you begin See [Assistant Designer](https://www.servicenow.com/docs/uWDQrjb_EQPPTinRb1TwrQ "Create, configure, manage, and test LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience."). Role required: virtual_agent_admin or admin ## About this task An admin can create and configure more than one chat or voice assistant within [Assistant Designer](https://www.servicenow.com/docs/uWDQrjb_EQPPTinRb1TwrQ "Create, configure, manage, and test LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience."). For chat assistants, a primary assistant can be linked to one or more secondary assistants. The linkage enables a primary assistant to use search sources from secondary assistants, enhancing its functionality and efficiency. For more information on primary and secondary assistants, see [LLM assistants](https://www.servicenow.com/docs/IpgcxvmTpgJXFTAfxllNNg "LLM assistants help with large language model (LLM) topic discovery. The ServiceNow Otto for Virtual Agent assistant is the default LLM assistant created during the Conversational Interfaces Assistants guided setup."). If multiple assistants are created, users can chat simultaneously with multiple assistants. Conversations are independent from each other. Each assistant can have more than one display experience, using either the standard chat or enhanced chat experience, depending on the display experience that's configured. Enhanced chat offers a conversational search experience that seamlessly integrates Virtual Agent chat with search results. For more information, see [Standard chat](https://www.servicenow.com/docs/CJ4lBW9kaf_~BbVKGS8g0A "ServiceNow Otto for Virtual Agent standard chat is a conversational support experience within a static chat window.") or [Enhanced chat](https://www.servicenow.com/docs/H3QzdqbJSCqzscf0Vxj~lg "ServiceNow Otto for Virtual Agent enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities. Turning on enhanced chat's full-page experience further combines chat and search capabilities by redirecting you into a full-page chat after entering a query into a portal's search bar."). For a comparison of the two, see [Using ServiceNow Otto for Virtual Agent](https://www.servicenow.com/docs/4X39_SlPrUYS08ifKiHsfQ "ServiceNow Otto for Virtual Agent enhances the user experience by combining AI Search with generative AI chat skills. These skills can speed up issue resolution and reduce deflection to a live agent."). Note: Opt into premium chat if your instance meets certain criteria. For more information, see [Display your assistant on a portal, channel, or mobile app](https://www.servicenow.com/docs/n~jwLt5wx0rupNSv1G~b_A "Select a display experience for your chat assistant. Display experiences are the different places where a user can find and interact with an assistant. Select from a list of portals, messaging channels, and mobile app. To activate an assistant, at least one display experience must be configured.") or [Display your assistant on Platform or ServiceNow Studio](https://www.servicenow.com/docs/knyHns38eCS8PaM0Jzo3Ug "Use a chat experience for your ServiceNow Otto panel - Platform (default) assistant or ServiceNow Otto panel - Developer assistant."). When configuring a chat assistant, notes throughout the procedures show where there are differences between the setup for ServiceNow Otto for Virtual Agent assistants and the setup for ServiceNow Otto panel assistants. You can't create additional ServiceNow Otto panel assistants. For voice assistants, a voice assistant can be mapped to one or more AI agents. The linkage enables a voice assistant to leverage agentic capabilities to resolve user queries over phone. ## Procedure 1. To access assistants in [Assistant Designer](https://www.servicenow.com/docs/uWDQrjb_EQPPTinRb1TwrQ "Create, configure, manage, and test LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience."), navigate to AllAssistant DesignerAssistants tab. The Assistants tab in [Assistant Designer](https://www.servicenow.com/docs/uWDQrjb_EQPPTinRb1TwrQ "Create, configure, manage, and test LLM-based chat and voice assistants within Assistant Designer, a centralized assistant administrator experience.") can also be accessed from different entry points.{#configure-now-assist-va__table_b1j_2hm_w2c__entry__2} | Entry point | Accessing assistants | |-|-| | AllConversational InterfacesAssistants | Select Manage assistants. Figure 1. CI Admin view | | AllAI Admin HubAI SkillsPlatform | Select the Set up ServiceNow Otto for Virtual Agent link. Figure 2. AI Admin Hub \> Platform view | [Table 1. Entry points to create and manage a chat or voice assistant] {#configure-now-assist-va__table_b1j_2hm_w2c} 2. To view and create chat or voice assistants, see [View assistants](https://www.servicenow.com/docs/NcvIOHQND2BhZuvKuOGj0A "View and manage all existing chat and voice assistants on your instance."). {#configure-now-assist-va__steps_xdh_hqj_hhc} ## What to do next See [View assistants](https://www.servicenow.com/docs/NcvIOHQND2BhZuvKuOGj0A "View and manage all existing chat and voice assistants on your instance."). *[\>]: and then