---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Integration with Google Chat

# Conversational Integration with Google Chat {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable requesters to chat with Google Chat or live agents using the Google Chat application. Use the Conversational Integration with Google Chat app, available from the ServiceNow Store, to associate your instance with Google Chat.

## Get started with Conversational Integration with Google chat {#gchat-conv-integration__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn more about Conversational Integration with Google Chat](https://www.servicenow.com/docs/VIhMh3ZgUCMkYPWoHd_Q2Q "Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.") | [InstallInstall Conversational integration with Google Chat.](https://www.servicenow.com/docs/F~7joT3w6dr6OVDtpIJvRQ "Activate the necessary plugins and ServiceNow Otto for Virtual Agent for Google Chat") | [ConfigureConfiguring your Conversational Integration with Google Chat.](https://www.servicenow.com/docs/K6OlhL16bOTUoh1tV8t13w "Integrate the Now Virtual Agent bot or self-configured bot with Google Chat.") |
[ ]

{#gchat-conv-integration__table_d1q_ncp_sfc}
* **[Exploring Conversational Integration with Google Chat](https://www.servicenow.com/docs/VIhMh3ZgUCMkYPWoHd_Q2Q)**   
  Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.
* **[Install Conversational Integration with Google Chat](https://www.servicenow.com/docs/F~7joT3w6dr6OVDtpIJvRQ)**   
  Activate the necessary plugins and ServiceNow Otto for Virtual Agent for Google Chat
* **[Configuring your Conversational Integration with Google Chat](https://www.servicenow.com/docs/K6OlhL16bOTUoh1tV8t13w)**   
  Integrate the Now Virtual Agent bot or self-configured bot with Google Chat.