---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate Virtual Agent with Google chat

# Integrate Virtual Agent with Google Chat {#ariaid-title1}

* Release version: Zurich
* 
* Updated April 28, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add either the Now Virtual Agent bot or self-configured bot to your ServiceNow instance to integrate with Google Chat.

## Before you begin

Install the Google Chat plugin \[sn_va_google-chat\] on your ServiceNow instance before adding any integrations.

For more information on Now Virtual Agent integrations with Google Chat, see [Exploring Conversational Integration with Google Chat](https://www.servicenow.com/docs/VIhMh3ZgUCMkYPWoHd_Q2Q "Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.").

Role required: admin or virtual_agent_admin.

## About this task

Note:  
The two bot types for integrating Virtual Agent with other channels have notable differences. Use the appropriate bot for your instance.

* The Virtual Agent bot is prebuilt, and is faster and easier to deploy, but is limited to one instance per tenant.
* The self-configured bot takes more time to create and deploy, but you have full control over the bot's registration, and it's available for multiple instances per tenant.
{#integrating-va-google-chat__ul_dvk_sfw_w3c}

## Procedure

1. Navigate to AllConversational InterfacesChannels and Integrations.
2. In the Available Channels section, select the Add Integration drop-down menu on the Google Chat tile.  
   Note:  
   The Google Chat tile and its Add Integration drop-down menu is available only after installing the Google Chat plugin (sn_va_google-chat) on your ServiceNow instance.
3. Sign in to your Google Chat account to complete the integration.  
   Note:  
   If you're using the self-configured bot, do not check the Join spaces and group conversations box in the Enabled APIs \& services tab. Conversational Integration with Google Chat only supports 1-on-1 conversations.
{#integrating-va-google-chat__steps_yg4_3j4_5fc}

## Result

If an automated welcome message displays in the chat window, Google Chat is ready to use with Virtual Agent in your instance.

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