Employee support areas

  • Release version: Zurich
  • Updated August 14, 2025
  • 3 minutes to read
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    Summary of Employee Support Areas

    The Employee Support Services in the Core Business Suite (CBS) streamline the employee journey within your organization, offering essential support in various areas. It focuses on case and knowledge management functionalities across multiple application suites.

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    Key Features

    • HR Service Delivery: Provides timely assistance for employee inquiries and issues.
    • Workplace Service Delivery: Centralizes management of workplace-related tasks and requests.
    • Legal Service Delivery: Facilitates the management of legal requests from employees.
    • Health and Safety: Ensures safe working conditions and addresses employee safety queries.
    • Finance and Supply Chain Applications: Supports management of finance-related requests from employees and finance teams.
    • Sourcing and Procurement Operations: Enables employees to access goods and services through AI-assisted tools.

    Key Outcomes

    Employees can efficiently raise various types of requests, including:

    • HR Requests: General HR queries, payslip issues, and benefit questions.
    • Workplace Requests: General service requests requiring human intervention.
    • Legal Requests: General legal inquiries submitted to the legal department.
    • Health and Safety Requests: Questions related to safety procedures and policies.
    • Finance-Related Requests: Inquiries aimed at the finance department.
    • Procurement Requests: Inquiries regarding existing purchases or procurement functions.

    Utilizing the Core Business Suite request forms, employees can streamline their inquiries and ensure timely resolution of their issues.

    The employee support services in the Core Business Suite help you set up a simplified employee journey in your organization.

    Get started

    Choose one of the following tiles to learn more about the different applications and application suites supported in Core Business Suite (CBS).

    Note:
    Only case and knowledge management functionalities are supported on CBS from each of the application suites.

    Find a breakdown of the supported features in CBS within the mentioned applications.

    HR requests

    General HR request form displayed in image.

    Raise a request for any query or issue as a general HR request on CBS. For more information, Raise HR requests.

    Form to submit payslip discrepancy displayed in image.

    Report an issue with your payslip as an employee. For more information, Raise HR requests.

    Employee benefit inquiry form displayed in image.

    Ask an HR benefit questions as an employee. For more information, see Raise HR requests.

    Workplace requests

    General inquiry form displayed for Workplace Service Delivery.

    Submit a general workplace service request for issues that need human intervention.

    Raise requests for issues that aren’t covered by current automated workflows.

    For more information on the Core Business Suite request form for workplace requests, see Raise requests on the employee portal.

    For more information on the Workplace Service Delivery inquiry form, if you're an existing user, see Raise help request for a workplace inquiry.

    Legal requests

    Image displays general legal requests form in Legal Service Delivery.

    Submit a request to the legal department in your organization for general legal query.

    For more information on the Core Business Suite request form for legal requests, see Raise requests on the employee portal.

    For more information on the Legal Services request form, if you're an existing user, see Submit a legal request.

    Health and Safety requests

    Image displayed health and safety general request form.

    Ask a Health and Safety question to the safety department, and request information such as Health and Safety procedures, training, or return to work policies.

    For more information on the Core Business Suite request form for Health and Safety, see Raise requests on the employee portal.

    For more information on the Health and Safety request form, if you're an existing user, see Ask a Health and Safety question from Employee Center.

    Finance-related requests

    Image displays finance inquiry form.

    Ask a general finance-related question, as an employee, targeted to the finance department in your organization. For more information, see Submit a finance request from Employee Center catalog.

    Procurement requests

    Image displays general inquiry form for procurement.

    Raise an inquiry for any pre-existing purchase, as a buyer, or any other query regarding procurement functions​​.

    For more information on the Core Business Suite request form, see Raise requests on the employee portal.

    For more information on the procurement inquiry form, if you're an existing user, see Raise a general inquiry for procurement.

    Workflows and applications