Installing Core Business Suite applications

  • Release version: Zurich
  • Updated December 2, 2025
  • 2 minutes to read
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    Summary of Installing Core Business Suite applications

    The Core Business Suite applications facilitate inquiry submission, request tracking, and workflow management across various organizational departments, including Legal, Human Resources, Workplace Services, Health and Safety, Procurement, Finance, Supplier Lifecycle Operations, and Accounts Payable Operations. Customers can install any or all of these applications based on their needs.

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    Key Features

    To successfully install the Core Business Suite applications, ensure that the necessary plugins are installed. If any plugins are missing, they can be installed individually. Below are the primary applications and their associated plugins:

    • Legal services: Manage legal requests.
      • Legal Request Management (snlgops)
      • Legal Counsel Center (snlgcfworkspace)
    • Human Resources services: Handle payroll, benefits, and HR requests.
      • Core (com.snhrcore)
      • Agent Workspace for HR Case Management (snhragentws)
      • Advanced Work Assignment for HRSD (com.snhrawa)
      • Document Templates (sndoc)
      • HR Taxonomy (snhremptaxonomy)
      • HR Scoped App (snhrpa)
    • Workplace Services Delivery: Manage service requests and space arrangements.
      • Workplace Core (snwsdcore)
      • Workplace Case Management (snwsdcase)
      • Workplace Agent for mobile (snwsdagentmob)
      • Workplace Central (snwsdcentral)
    • Health and Safety services: Enable health and safety inquiries.
      • Health and Safety Core (snohsim)
      • Health and Safety Case (snhscm)
    • Procurement services: Handle procurement inquiries.
      • Common Service Delivery (snspendsdc)
      • Supplier Common Architecture (snslm)
      • Finance Common Architecture (snfin)
      • Source-to-Pay Workspace (snspendworkspace)
      • Procurement Case Management (snspendpsd)
      • Supplier Case Management (snsuppliermgmt)
    • Finance services: Manage finance inquiries.
      • Finance Case Management (snfinops)
      • Finance Common Architecture (snfin)
      • Common Service Delivery (snspendsdc)
      • Finance Operations Workspace (snfinopsws)
      • Source-to-Pay Common Architecture (snshop)
      • Advanced Work Assignment for Source-to-Pay Operations (snspendawa)
    • Supplier Lifecycle Operations: Streamline procurement and invoice requests.
      • Supplier Case Management (snsuppliermgmt)
      • Supplier Common Architecture (snslm)
      • Source to Pay Workspace (snspendworkspace)
      • Supplier Collaboration Portal (snsuppliersp)
    • Accounts Payable Operations: Manage purchase orders and invoices.
      • Invoice Case Management (snapcm)
      • Source-to-Pay Common Architecture (snshop)
      • Finance Common Architecture (snfinops)
      • Common Service Delivery (snspendsdc)
      • Source to Pay Workspace (snspendworkspace)
      • Supplier Collaboration Portal (snsuppliersp)

    Key Outcomes

    After installing the Core Business Suite applications, the next step is to import the Core Business Suite configuration files to ensure full functionality. This setup will enable your organization to improve efficiency in handling various service requests and workflows across departments.

    Install Core Business Suite applications to be able to submit inquiries, create and track requests, and manage workflows. These applications support departments such as Legal, Human Resources, Workplace Services, Health and Safety, Procurement, Finance, Supplier Lifecycle Operations, and Accounts Payable Operations.

    Core Business Suite provides applications for various parts of your organization. You can install any or all of them.

    Verify that the listed plugins are installed. If they aren’t, install them individually using the standard installation process.

    Table 1. Core Business Suite applications and plugins
    Application Description Plugins
    Legal services Submit and manage general legal requests. See Install Legal Request Management.
    • Legal Request Management application (sn_lg_ops)
    • Legal Counsel Center application (sn_lg_cf_workspace)
    Human Resources (HR) services Manage payroll inquiries, benefits questions, and general HR requests. See Activate Case and Knowledge Management.
    • Human Resources Scoped App: Core (com.sn_hr_core)
    • Agent Workspace for HR Case Management (sn_hr_agent_ws)
    • Advanced Work Assignment for HRSD (com.sn_hr_awa)
    • Document Templates (sn_doc)
    • HR Taxonomy (sn_hr_emp_taxonomy)
    • Human Resources Scoped App (sn_hr_pa)
    Workplace Services Delivery Handle general service requests and managing space arrangements efficiently.See Install Workplace Case Management.
    • Workplace Core (sn_wsd_core)
    • Workplace Case Management (sn_wsd_case)
    • Workplace Agent for mobile (sn_wsd_agent_mob)
    • Workplace Central (sn_wsd_central)
    Health and Safety services Enable employees to make health and safety related inquiries. See Install Health and Safety Risk Management.
    • Health and Safety Core (sn_ohs_im)
    • Health and Safety Case (sn_hs_cm)
    Procurement services Enable employees to make procurement related inquiries. See Install Sourcing and Procurement Operations.
    • Common Service Delivery (sn_spend_sdc)
    • Supplier Common Architecture (sn_slm)
    • Finance Common Architecture (sn_fin)
    • Source-to-Pay Workspace (sn_spend_workspace)
    • Procurement Case Management (sn_spend_psd)
    • Supplier Case Management (sn_supplier_mgmt)
    Finance services Enable employees to make finance related inquiries. See Install Finance Case Management.
    • Finance Case Management (sn_fin_ops)
    • Finance Common Architecture (sn_fin) installed with (sn_fin_ops)
    • Common Service Delivery (sn_spend_sdc) installed with (sn_fin_ops)
    • Finance Operations Workspace (sn_fin_ops_ws) installed with (sn_fin_ops)
    • Source-to-Pay Common Architecture (sn_shop)
    • Advanced Work Assignment for Source-to-Pay Operations (sn_spend_awa)
    Supplier Lifecycle Operations Streamline procurement, supplier, and invoice requests from submission to fulfillment. See Install Supplier Case Management.
    • Supplier Case Management (sn_supplier_mgmt)
    • Supplier Common Architecture (sn_slm)
    • Source to Pay Workspace (sn_spend_workspace)
    • Supplier Collaboration Portal (sn_supplier_sp)
    Accounts Payable Operations Enable suppliers to view purchase orders, invoices, and inquiry cases, and submit invoice-related questions. See Install Accounts Payable Invoice Processing .
    • Invoice Case Management (sn_ap_cm)
    • Source-to-Pay Common Architecture (sn_shop)
    • Finance Common Architecture (sn_fin_ops)
    • Common Service Delivery (sn_spend_sdc)
    • Source to Pay Workspace (sn_spend_workspace)
    • Supplier Collaboration Portal (sn_supplier_sp)

    What to do next:

    Import Core Business Suite configuration files. For more information, see Import Core Business Suite configuration files.