---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Access Business Location 360 as a customer service agent

# Access Business Location 360 as a customer service agent {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Access the business location 360 page in the Customer Service Management (CSM) application as a customer service agent. You can get a comprehensive, 360-degree view of the business location issues all in one place.

## Before you begin

Role required: sn_customerservice_agent, svc_location_consumer_agent, sn_customerservice.svc_location_agent, and admin

## About this task

As a customer service agent (sn_customerservice_agent), you can use the business location details to provide the case resolutions or create cases for a business location.

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. On the Lists tab, select CasesAll.
3. In the Cases list, select a case record with a business location.
4. Access the Business Location 360 page by selecting the Business Location tab.
{#access-business-location-360-as-agents__steps_pzv_1k2_d1c}
**Related concepts**   

* [Business Location 360 components](https://www.servicenow.com/docs/BHt4pdy55rgqJ1DmH5iUpw "Customer service agents can resolve reported business location issues by using different components on the Business Location 360 page in the Customer Service Management (CSM) application.")  
**Related tasks**   

* [Access Business Location 360 as a customer service manager](https://www.servicenow.com/docs/hzSxageHuYz6FT7NwLHKRg "Access the business location 360 page in the Customer Service Management (CSM) application as a customer service manager. You can get a comprehensive, 360-degree view of the business location issues all in one place.")
* [Access Business Location 360 as a location service agent](https://www.servicenow.com/docs/2VV863rmSL5jX_KIRX2mcQ "Access the business location 360 page in the Customer Service Management (CSM) application as a customer service agent. You can get a comprehensive, 360-degree view of the business location issues all in one place.")

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