---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Customer Central

# Activate Customer Central {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Customer Central plugin to use Customer Central.

## About this task

Starting with the Yokohama release, the [Customer Central](https://www.servicenow.com/docs/7hFE8ZFopUEk526qvir87Q "Customer Central provides customer service agents with all the information about the customer in one central place. It enables them to quickly zoom in on the customer issues and provide efficient and supportive service to their customers.") application (com.sn_csm_customer_central) is activated with the CSM Configurable Workspace application (com.snc.uib.csm_agent_workspace). The CSM Configurable Workspace application is activated with the Customer Service plugin (com.sn_customerservice).

Starting with the Yokohama release, the Customer Central application (com.sn_csm_customer_central) has moved to the ServiceNow Store.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the plugin com.sn_csm_customer_central.
3. Select Activate.  
   Note:  
   To use Customer Central demo data, activate the Customer Service Management Demo Data (com.snc.customerservice.demo) plugin.
{#activate-customer-central__steps_vb4_sfz_pgb}

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