---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate customer service household

# Activate customer service household {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Customer Service Household plugin to manage customer service for
households.

## Before you begin

Role required: admin

## About this task

The Customer Service Household plugin (com.snc.household) enables you to
create households, define the members of a household, and identify
relationships between household members. This plugin automatically
activates the Customer Service Base Extension Entities plugin
(com.snc.cs_base_extension), which provides granular access control
through relationships, user profile attributes, and roles.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the Customer Service Household plugin (com.snc.household).
3. Click Activate.
{#activate-customer-service-household__steps_vb4_sfz_pgb}
**Related tasks**   

* [Activate business locations](https://www.servicenow.com/docs/56HEqpgOsVCIz9gMXMj8Jg "Activate the Business Location plugin to manage customer service for business locations.")

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