---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Order Management for Business Locations

# Activate Order Management for Business Locations {#ariaid-title1}

* Release version: Zurich
* 
* Updated November 18, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Order Management for Business Location plugin to manage the complete order lifecycle.

## Before you begin

Role required: admin

## About this task

The following items are installed with Order Management for Business Locations:

* Plugins
* Store applications
* Roles
* Scheduled jobs
* Tables
{#activate-order-management-for-business-locations__ul_a4p_wlr_3hc}

For more information, see [Roles and responsibilities](https://www.servicenow.com/docs/tY8ZxZn0yst~SjT243SUmA "After successful integration of Order Management with Service Model Foundation, various roles are added to the list view menu.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-order-management-for-business-locations__find-plugins-cmd}
2. Find the Order Management for Business Locations plugin (sn_bus_org_orm) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-order-management-for-business-locations__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).
{#activate-order-management-for-business-locations__steps_b4p_wlr_3hc}
**Related concepts**   

* [Order Management for business location](https://www.servicenow.com/docs/e~nSv1u4yMja7ZlTOkISsw "Integrate Service Model Foundation with Order Management to support channel sales.")

*[\>]: and then