---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Adding related parties to a sold product

# Adding related parties to a sold product {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add related parties to a sold product to help provide the access level to the related parties, such as contacts, consumers, or accounts.

For example, products purchased by a customer can be tracked by multiple departments, such as the finance team monitoring renewals and the operations team overseeing maintenance.

With Customer access management, you can add multiple related parties and provide them with varying levels of access to the sold product. While adding related parties, you can select the related party type and responsibility.
{#add-related-parties-to-sp__table_hly_5xj_31c__entry__2}

| Task | Description |
|-|-|
| [Add additional consumers for the sold product](https://www.servicenow.com/docs/LLt3SOTA00OH8mAy0gNPhw "Add additional consumers for your business-to-consumer (B2C) or business-to-business-to-consumer (B2B2C) sold products by defining the type and responsibility of additional consumers. After you add this information, additional consumers can have the same access to the consumer associated with the sold product and the related entities.") | Add additional consumers for sold product and the related entities by defining the type and responsibility of additional consumers. |
| [Add additional contacts for the sold product](https://www.servicenow.com/docs/azvUX~MBnBy2fzHbmEVdmw "Add additional contacts for the B2B (accounts or contacts) or B2B2C sold product by defining the type and responsibility. Once added, additional contacts have the same access to the contact associated with the sold product and the related entities.") | Add additional contacts for sold product and the related entities by defining the type and responsibility of additional contacts. |
| [Add additional accounts for the sold product](https://www.servicenow.com/docs/VWE0RlKrU1DfPyo08UCmvQ "Add additional accounts or contacts for your business-to-business (B2B) or business-to-business-to-consumer (B2B2C) sold products by defining the type and responsibility of additional accounts or contacts. Once you add accounts as related parties, all contacts associated with the related party account can access the sold product.") | Add additional contacts for sold product and the related entities by defining the type and responsibility of additional accounts or contacts. |
[ ]

{#add-related-parties-to-sp__table_hly_5xj_31c}