---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Approve a service contract

# Approve a service contract {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Approve a service contract for a customer account.

## Before you begin

Role required: sn_customerservice_manager or admin

## Procedure

1. Navigate to AllSelf-ServiceMy Approvals.
2. Select a contract for review from the Approvals list that has a state of Requested.
3. Review the contract details in the summary at the bottom of the approval form.
4. Add review comments to the Comments field.
5. Click one of the following options.

   | Option | Description |
   | Approve | The review state changes to Approved on the Approvals list. |
   | Reject | The review state changes to Rejected on the Approvals list. If you reject a contract, you must enter a rejection reason in the Comments field. |
   |-|-|

   {#approve-service-contract__choicetable_i13_3fn_55}
**Related topics**   

* [Contract Management](https://www.servicenow.com/docs/access?context=c_ContractManagement&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US)

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