---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate service offerings with sold products

# Associate service offerings with sold products {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Associate a service offering with a sold product giving customer service agents
visibility into sold products and their service offerings.

## Before you begin

Role required: sn_customerservice_manager or admin

Verify that the Customer Service with Service Portfolio Management (SPM) plugin (com.snc.csm_spm) is installed.

## Procedure

1. Navigate to AllCustomer ServiceProductsSold Products.
2. Select the desired record where you want to associate service offerings.
3. In the Service Offering field, select an existing service offering.  
   Note:  
   The Service Offering field might not appear by default in the user interface. If the field doesn't appear, add Service Offering field using the form layout.
4. Select Update.
**Related topics**   

* [Create a service offering](https://www.servicenow.com/docs/access?context=create-or-mod-SPM2-service-offerings&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US)

*[\>]: and then