---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Auto-dismiss alerts

# Auto-dismiss alerts in CSM Configurable Workspace {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

In CSM Configurable Workspace, you can configure certain alerts to automatically disappear after a set time. This helps reduce alert fatigue and helps agents stay focused by reducing the need to manually dismiss lower-priority
alerts.

Admins can configure auto-dismiss alert behavior at the experience level either using UI Builder or UX Page Properties. This configuration provides control over timer duration and display options. Agents view alerts based on the
configuration created by the admin.

Role required: admin

You can either configure this feature using UI Builder or UX Page Properties, depending on your preference.  
**Configuring using UI Builder** :

1. Navigate to AllNow Experience Framework UI Builder.
2. Select the CSM/FSM Configurable Workspace experience.
3. In the top-right corner, select View experience settings.
4. Scroll to the Configurable alerts section.
5. For each desired alert level, enable the check box under Auto-dismiss.
6. In the Timeout (seconds) column, enter the duration for which the alert should remain visible. The default is 5 seconds.
7. Configure the following display options.
   * Show time label: Shows a countdown timer on the alert. This option is enabled by default.
   * Expand alert content by default: Automatically expands the alert content when it appears.
   {#auto-dismiss-alerts-in-csm-configurable-workspace__ul_iry_tyz_bgc}
8. Select Save.
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**Configuring using UX Page Properties**:

1. Navigate to the UX Page Properties list by entering <kbd class="ph userinput">sys_ux_page_property.list</kbd> in the application navigator.
2. In the Name column, search for the alert_auto_dismiss_config property.
3. Select the property name to open the UX page property form.
4. In the Value field, define the alert levels you want to configure. For example, add the following information to configure an info alert.{#auto-dismiss-alerts-in-csm-configurable-workspace__table_qbz_fty_bgc__entry__2}

   | Option | Description |
   |-|-|
   | info | Identifies the alert level as an informational alert. Other levels include: * critical * high * moderate * warning * low {#auto-dismiss-alerts-in-csm-configurable-workspace__ul_emg_dry_bgc} |
   | enabled | Turns on auto-dismiss for the alert level. Set to true. |
   | timeout | The duration for which the alert remains visible. The default value is 5 seconds. |
   | showTimer | Shows a visible countdown before the alert disappears. Set to true. |
   [Table 1. Configure an info alert]

   {#auto-dismiss-alerts-in-csm-configurable-workspace__table_qbz_fty_bgc}
5. Select Save.
{#auto-dismiss-alerts-in-csm-configurable-workspace__ol_rwc_3d1_cgc}

*[\>]: and then