Modify a service contract

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Modify a service contract so that you can update its existing configurations.

    Before you begin

    Role required:
    • To create an order, you need sn_customerservice_manager and sn_ind_tmt_orm.order_agent.
    • To create a quote, you need sn_customerservice_manager and sn_sales_common.sales_agent.

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace.
    2. In the Contracts and Entitlements list, select Service Contracts.
    3. In the Contracts and Entitlements - Service Contracts list, select the service contract.
    4. Select Modify all lines to modify the service contract.
    5. On the Configurator UI, modify the existing configurations for the service contract line.
      To learn more about the Configurator UI, see .
      Note:
      The Configurator UI is displayed only if the service contract has a single service contract line. For multiple service contract lines, a quote or an order will be created with contract lines in Draft or Active state.
    6. Select Update.
      An order or a quote will be created depending on the rules set in the Customer Life Cycle Workflows Policy decision table. For more info, see Configuring Customer Life Cycle Workflows Policy decision table.
      • If the selected target entity is a quote, a quote to modify the service contract is created. You can select the quote number from the confirmation message to view the modified quote line items. The quote is approved and the status changes to Complete to create an order.
      • If the selected target entity is an order, an order to modify the service contract is created. You can click the order number from the confirmation message to view the modified order line items.
    7. In the Order Line Items related list, double-click the State value of the parent order line and set it to Completed.
      The modifications are visible on the service contract.