---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Approve or reject content

# Approve or reject content {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Approve or reject content that a user reported as inappropriate or that is associated
with a particular community profile.

## Before you begin

Role required: sn_communities.community_moderator,
sn_communities.moderation_admin

## About this task

A moderation task is generated when a community user reports inappropriate content or
community profiles. By default, the system assigns the task to the community
moderator group. You can also configure your system to always require content
moderation for a particular user or group.

Each task requires the moderator to approve or reject the reported item. If the
moderator rejects content, it is counted as an offense against the community user
who contributed the content.

## Procedure

1. Navigate to AllCommunityModeration TasksAssigned to me.
2. Click a moderation task.
3. On the form, fill in the fields.  
   {#approve-reject-content__table_kpq_btw_fcb__entry__2}

   | Field | Description |
   |-|-|
   | Assigned to | Person assigned to the task. |
   | Moderation Notes | Notes entered by the user when reporting the content. |
   | Resolution Notes | Your comment as you moderate the content. |
   | Work Notes | Work notes entered by users working on the task. |
   | Approve Content | Approve content that conforms to community rules. The content state changes to Closed Complete. |
   | Reject Content | Reject content or a profile. The content state changes to Closed Complete and the content is hidden in the community. |
   [Table 1. Moderation Task form]

   {#approve-reject-content__table_kpq_btw_fcb}  
   Note:  
   You can review the outcome of existing and past moderation tasks by navigating to CommunityModerationModeration Outcomes. Click a task to view the details of the moderation task.

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