--- sourceDocument: Zurich Customer Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Navigating the forum homepage # Navigating the forum homepage {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read While in a forum, you can navigate the forum homepage and perform tasks, such as posting content. {#forum-homepage__table_qtz_wzp_kbb__entry__2} | UI component | Description | |-|-| | Forum name and description | Displays the name and description of the forum. Click Show more to read more of the description. | | Subscribe | Subscribe to content in the community. | | Sub Forums | If sub forums exist, they are listed. Click a link to access a sub forum. If more than three sub forums exist, click View all to view the list of all sub forums and click the one you want to access. | | Search Forum | Type a keyword and click the Search icon to view the matching content within a forum. | | Have a question? Click here to start typing | Contribute to the community by posting a question. | | Question filter | Filter by question to view solved, unsolved, and unreplied questions. | | Content List | Lists all content added to the community. Displays when updates were made to replies, comments, and answers marked as correct and which user made the updates. Filter according to content type or sort by most recent or popular, and when the content was created. Note: * Updates are not displayed for new or existing comments or replies due for moderation. * Updates are displayed for approved changes made to comments or replies as a result of moderation. {#forum-homepage__ul_bkk_w5d_gfb} | | Post Content | Click Question, Blog, Video, Document, or Event to add your content and assign it to a forum. Note: The content options are displayed according to the permissions you are assigned in the forum. | | Announcements | View forum-specific announcements. | | Topics | Click a topic to navigate to a particular topic. | | Leaderboard | View the leaderboard to find community experts for the forum. | | Most viewed content | Displays the top three posts according to number of views. | [Table 1. Forum homepage] {#forum-homepage__table_qtz_wzp_kbb} **Related concepts** * [Community homepage features for logged in users](https://www.servicenow.com/docs/w3A7dkaUCxFwsqkLKfbnDQ "Your community activity usually begins on the community homepage. If you are a logged in user, you see different information than non-logged in users. Your organization can customize the homepage.") * [Navigating the activity feed](https://www.servicenow.com/docs/quSfSmDc4tkoZavJueXUEA "The activity feed provides a central place for community users to view information and interact. It lists the most recent activity in the community based on your network, posts, and subscriptions. You can reply, comment, and give feedback directly from the activity feed.") * [Community homepage features for non-logged in users](https://www.servicenow.com/docs/O_9rXdJiekyywjAgi3pipw "Your community activity usually begins on the Community homepage. If you are a non-logged in user, you see different information than logged in users. Your organization can customize the homepage.") * [Community subscriptions](https://www.servicenow.com/docs/nbnEOtIa4ZqGTKi3a0s9CQ "Using subscriptions, you can choose specific areas of interest. Your activity feed and notifications are personalized according to your subscriptions.") * [Gamification](https://www.servicenow.com/docs/JTpFs~eFG1_mDz_6re1~Hw "Encourage users to participate and contribute content in the community by providing incentives in the form of points, achievement levels, and badges.") **Related tasks** * [Self-register to a community](https://www.servicenow.com/docs/_fdmbhZzbHcuRMP049FHbw "Once you have accessed a public forum and decided to join the community, you can self-register by signing up and accepting the community Terms and Conditions.") * [Search the community](https://www.servicenow.com/docs/uxa1m09xtRYWUmdfsM06xw "Enter a keyword to use the type-ahead search on the Community homepage or enter one or more words to view all search results.") * [Use a community profile](https://www.servicenow.com/docs/2JaK5Z~vzTzB07uDLa2MzA "The community profile displays an overview of a user's personal information as well as their contributions, network, achievements, expertise, and events they are attending. You can view and edit your own profile. You can also view another user's profile and perform actions, such as following them or reporting inappropriate content.") * [Request membership to a forum](https://www.servicenow.com/docs/g~y_4D_vM7XT3urlvzlUcQ "You must be a registered member of the community to request membership to a forum that is marked for membership only.") * [Accept an invitation to join a forum](https://www.servicenow.com/docs/594Dy_8AlLrZryzblmJp3Q "An invitation to join a forum is sent as an email message. The method that you use to accept an invitation depends on whether you are a registered community user.") * [Post and respond to content in the community](https://www.servicenow.com/docs/T1qMJUH4Vbz7FTJBjc42Nw "Post and respond to content in the community to get answers or share information.") * [Report inappropriate community content](https://www.servicenow.com/docs/BxDk6b3~EP4yAo0Fn4gtvw "Report content to alert community moderators that the content is inappropriate or spam.") * [Add featured content in a community](https://www.servicenow.com/docs/WU4DVVAdKriBXSwjQLDAzw "Add or edit featured content in a community to appear in the Featured Content section on the community homepage, forum homepage, or both.") * [Email a community user](https://www.servicenow.com/docs/_m3NLppmGcj65ZJkKrM6Zw "Send a private message to a community user directly from the community.") * [View a list of questions and create a case](https://www.servicenow.com/docs/sgglDLiWJ6xli7hPKSRdqQ "View questions that can potentially be converted to cases, the community portal provides a page with a list of questions created by contacts or consumers.")