Configure Contributor Users

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The CSM Contributor User plugin enables you to engage middle office teams in resolving customer issues and requests.

    Before you begin

    Role required: admin

    About this task

    With the provided roles, relationships, and user profile attributes, contributors can report and collaborate on cases created for customers, service organizations, or themselves.

    The CSM Query Rules plugin is automatically activated by CSM Contributor User plugin (com.snc.csm_contributor_user). For more information, see CSM Query Rules.

    Procedure

    1. Activate the CSM Contributor User plugin (com.snc.csm_contributor_user).
    2. Assign the contributor user roles to middle office users.
    3. Create relationships.
    4. Ensure the sn_cs_queryrules.use_query_rules property is set to true.