Configurable Portal widget library

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Configurable Portal widget library

    The Configurable Portal widget library for the Zurich release is a suite of prebuilt, reusable widgets designed to help ServiceNow customers easily configure and customize their portal homepage. These widgets enable you to enhance navigation, display key information, and provide quick access to important resources on your portal.

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    Key Features

    • Portal Polaris Header widget: Displays key features such as logo, search, and profile on the first header level, with menu items on the second level controlled by the Portal Mega Menu widget.
    • Portal Mega Menu widget: Provides a hierarchical menu on the portal header for easy navigation to different pages.
    • Portal Browse Taxonomy widget: Shows taxonomy topics along with related articles and catalog items for intuitive content browsing.
    • Portal Banner and Banner Carousel widgets: Display announcements, product highlights, and important messages at the top of the page, with the carousel supporting multiple rotating banners.
    • Portal Quick Links widgets (general, Knowledge, Catalog): Offer configurable quick access links to knowledge articles, catalog items, custom pages, or external URLs, with layout options for link cards.
    • Portal Case Cards and Data List widgets: Present case records, appointments, work orders, or other table records in card or list formats with customizable details and filters.
    • Portal FAQ widget: Displays frequently asked knowledge articles categorized by article category or product.
    • Portal Polaris Footer widget: Shows important footer information including company details, site links, external links, and social media connections.
    • Portal Object widget: Displays detailed key information of selected records from ServiceNow tables and enables related user actions on those records.
    • Portal Taxonomy Topic widget: Presents taxonomy topics as cards to facilitate user access to related knowledge articles and catalog items within the portal.

    Key Outcomes

    By leveraging the Configurable Portal widget library, ServiceNow customers can rapidly build a user-friendly, organized, and visually appealing portal homepage. This enhances user navigation, highlights important information effectively, and provides quick access to relevant knowledge and catalog items. Ultimately, it improves the overall portal experience for end users and simplifies portal configuration for administrators.

    The Configurable Portal widget library is a collection of prebuilt and reusable widgets that enables you to configure the portal homepage.

    Table 1. Configurable Portal widgets
    Widget Description
    Portal Polaris Header widget Display access key features and pages from any place in portal. It shows logo, search, profile, and others on level 1 of the header, and menu items on level 2 of the header.

    The appearance of menu items in level 2 of the header is determined by the Portal Mega Menu widget selected.
    Portal Mega Menu widget The menu on the header of the portal home page to navigate to different pages. It displays topics in a menu format organized hierarchically.
    Portal Browse Taxonomy widget Display taxonomy topics along with the articles and catalog items related to them.
    Portal Banner widget Banner to display the announcements, new product or feature highlights, and important information on the top of the page.
    Portal Banner Carousel widget Displays multiple banners in a carousel to display information on multiple announcements, features, and products.
    Portal Quick Links widget Display different links for quick access including links to a knowledge article, a catalog item, a custom page, or an external URL. You can also select different layouts for quick links cards.
    Portal Knowledge Quick Links widget Display a list of articles for quick access. Articles can be selected based on featured articles, most viewed articles and more criteria or can be selected manually.
    Portal Catalog Quick Links widget Displays catalog items for important request items based on the criteria.
    Portal Case Cards widget Displays case records according to the filter criteria. You can display case details such as state, update, date, and more in a card format.
    Portal Data List widget Displays a list of cases, appointments, work orders, or other records from any ServiceNow table in list or card format.
    Portal FAQ widget Displays a list of frequently asked articles from a selected knowledge table that are categorized based on knowledge article category or related product.
    Portal Polaris Footer widget Display important information at the bottom of each page. The information includes company information and logo, site links, external links, and social media links.
    Portal Object widget Display key information of a record from the tables available on ServiceNow® table. Your users can also take related actions on the selected record.
    Portal Taxonomy Topic widget Displays topics as cards on your portal page enabling your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget.