---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Front-line case page keyboard shortcuts

# Front-line case page keyboard shortcuts {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use keyboard shortcuts to create comments, work notes, and emails quickly, when using the Front-line case page in CSM Configurable Workspace.
When composing an email, using the shortcut key enables you to compose an email in a subtab.  
When composing a comment or work note:

* If you have a work note in progress, using the keyboard shortcut displays the existing work note.
* If you have a comment in progress, using the keyboard shortcut displays the existing comment.
{#csm-front-line-case-page-keyboard-shortcuts__ul_jsj_svr_1bc}  
{#csm-front-line-case-page-keyboard-shortcuts__table_s1g_4hz_st__entry__3}

| Action | Windows keyboard shortcut | Mac keyboard shortcut |
|-|-|-|
| Compose an email | Control+Alt+e | Command+Option+e |
| Compose a comment | Shift+Alt+c | Shift+Option+c |
| Compose a work note | Shift+Alt+w | Shift+Option+w |
[Table 1. Keyboard shortcuts]

{#csm-front-line-case-page-keyboard-shortcuts__table_s1g_4hz_st}

For more information, see [Next Experience keyboard shortcuts](https://www.servicenow.com/docs/access?context=next-experience-keyboard-shortcuts&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US).