---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an order case line item for an order case

# Create an order case line item for an order case {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a new order case line item for an existing order case.

## Before you begin

Role required: sn_order_case.creator, sn_order_case.agent, sn_customerservice_agent, admin

## Procedure

1. Open an order case record in CSM Configurable Workspace.
2. Select New in the Order Case Line list.  
   This opens a Create New Order Case Line record in a separate sub tab.
3. Fill in the details for the new order case line item.
4. Select Save.  
   The system adds the new order case line to the Order Case Line list.